At a Glance
- Tasks: Deliver top-notch customer service and assist users with ICT in a vibrant library setting.
- Company: Join Oldham Council, a community-focused organisation dedicated to heritage and culture.
- Benefits: Enjoy 25 days annual leave, discounted gym membership, and wellbeing support.
- Other info: Flexible hours including evenings and weekends for a dynamic work-life balance.
- Why this job: Make a difference in your community while gaining valuable experience in customer service.
- Qualifications: Experience in customer service or libraries is essential.
The predicted salary is between 24000 - 28000 £ per year.
Oldham-Council is looking for a customer service representative to support the Heritage, Libraries, Arts, and Archive service. The role involves delivering excellent customer service, responding to enquiries, and assisting users with ICT. Flexibility is key as the position includes evening and weekend work.
Benefits include:
- 25 days annual leave
- Discounted gym membership
- Wellbeing support
Applicants should have experience in customer services, libraries, or similar environments.
Library & Heritage Customer Experience Coordinator in Oldham employer: Oldham Council
Oldham Council is an excellent employer that values its staff by offering a supportive work culture and numerous benefits, including 25 days of annual leave and discounted gym memberships. The role of Library & Heritage Customer Experience Coordinator provides opportunities for personal growth and development within the community-focused environment, making it a rewarding place to contribute to local heritage and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Library & Heritage Customer Experience Coordinator in Oldham
✨Tip Number 1
Get to know the library and heritage services in your area. Familiarise yourself with their offerings and any recent events or changes. This will help you stand out during interviews as someone who’s genuinely interested and informed.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult enquiries or assist users with ICT. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees of Oldham-Council on platforms like LinkedIn. They can provide insights into the company culture and even tips on the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have additional resources and tips available to help you ace the application process.
We think you need these skills to ace Library & Heritage Customer Experience Coordinator in Oldham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in libraries or similar environments. We want to see how you've gone above and beyond to help customers in the past!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Library & Heritage Customer Experience Coordinator role. We love seeing how you connect your skills to what we do.
Be Flexible:Since the role involves evening and weekend work, it’s a good idea to mention your availability in your application. We appreciate candidates who are flexible and ready to jump in when needed!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and makes sure your application gets the attention it deserves!
How to prepare for a job interview at Oldham Council
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in a library or heritage context. Be ready to share examples of how you've handled difficult situations or provided exceptional service in the past.
✨Familiarise Yourself with the Organisation
Do some research on Oldham Council and their Heritage, Libraries, Arts, and Archive service. Understanding their values and recent initiatives will help you tailor your responses and show genuine interest.
✨Prepare for Flexibility Questions
Since the role requires evening and weekend work, be prepared to discuss your availability and how you manage work-life balance. Highlight any previous experience where you’ve successfully adapted to changing schedules.
✨Showcase Your ICT Skills
As assisting users with ICT is part of the job, be ready to talk about your technical skills. Mention any relevant software or tools you’re familiar with, and think of examples where you’ve helped others with technology.
