Place
Heritage, Libraries & Arts (HLA)
Level 3 Apprentice – CEA & Volunteer Coordinator
Ref: 001667
Contract: Fixed Term (2 years)
Salary: £19,116 - £23,340 per annum (Apprenticeship)
Hours: 36.66 per week
Location: Oldham Library & Lifelong Learning Centre, Greaves Street, Oldham, OL1 1AL
Closing Date: Monday 10 August 2026
Interview Date: Tuesday 1 September 2026
Role Overview
To support the delivery of an excellent customer experience across the Heritage, Libraries, Arts and Archive service and support the development of volunteering and work experience placement opportunities including recruitment, administration duties and a development/ reward programme.
Key Responsibilities
- To deliver excellent customer service at all times and to provide safe, welcoming services that are fully accessible for users from diverse backgrounds.
- Assist with recruiting suitable volunteers and updating appropriate policies and procedures relating to volunteers
- Devise suitable roles and training programmes for volunteers across Heritage, Libraries & Arts
- Day to day support of volunteers including being the first point of contact
Key Requirements
To succeed in this role, you will need as a minimum:
- Experience of using IT databases and conducting internet searches.
- Excellent interpersonal and communication skills with the ability to engage with a diverse customer base and manage the expectations of different customer groups and individuals.
- Literacy and numeracy skills (Level 2 or equivalent)
About Us
We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:
A Great Place to Live, Healthier, Happier Lives, and Green and Growing.
We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information
Our Values and Behaviours
By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.
We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:
- Work with a resident focus
- Support local leaders
- Committed to the borough
- Delivery high performance
- Take ownership and drive change
You can find out more about our values and behaviours on our greater.jobs Oldham page
Our Benefits Package
At Oldham Council we offer a great benefits package for our employees, which includes the following:
- 25 days annual leave which increases after 5 and 10-years’ service
- The option to purchase additional annual leave.
- An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
- Discounted gym membership with Oldham Active.
- Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
- Salary sacrifice scheme for home and electronics and Cycle to Work.
- Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
- Staff recognition and celebration events.
- Peer support groups
Inclusive Recruitment
We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.
If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants
Unfortunately, at this time we are not able to offer sponsorship.
Data and Privacy
For details of how we use your data please see our Privacy Notice
Important Information
Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.
Right to Work in the UK from 1st July 2021.doc
Level 3 Apprentice – CEA & Volunteer Coordinator employer: Oldham Council
Oldham Council is an excellent employer that prioritises the growth and development of its employees through structured apprenticeship programmes, such as the Level 6 training for Trainee Trading Standards Officers. With a supportive work culture in Lees, England, you will be part of a dedicated team committed to upholding consumer protection laws, while enjoying the benefits of meaningful work that directly impacts the community.
