At a Glance
- Tasks: Engage with the public and assist in delivering exceptional archive services.
- Company: Join Oldham Council and be part of a vibrant community-focused team.
- Benefits: Enjoy 25 days annual leave, gym discounts, and a great pension scheme.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Dive into local heritage while gaining valuable skills and experience.
- Qualifications: Interest in heritage and good communication skills are essential.
The predicted salary is between 20740 - 24296 £ per year.
We are looking for an enthusiastic and committed apprentice to help us deliver a great service to users of Oldham Archives. You will learn about local heritage and our important collections relating to life in the borough of Oldham. You will assist in the delivery of a customer focused effective, efficient and high-quality service for all members of the public and you will assist with the security and care of Local Studies & Archives collections.
Key Responsibilities:
- Providing a first point of contact with customers – welcoming visitors and providing information to support their visit.
- To provide services to the public including sales, advice and information.
- To support and assist with public events and group visits.
- To assist customers with the use of digital resources including computers, scanners, photocopiers etc.
- Assisting with heritage enquiries including searching catalogues and databases and retrieving items from storage.
Key Requirements:
- An interest in heritage.
- Ability to use IT applications including Microsoft Office programmes and internet browsers.
- Literacy and numeracy skills (Level 2 or equivalent).
- Good communication skills.
- Team-working skills.
- Ability to work flexibly to meet the needs of the service, including evenings, weekends and at different locations as required.
- Experience of customer service is desirable.
From the Council:
We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, and providing equipment or making changes to the workplace. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and therefore expect all staff and volunteers to share this commitment.
Our Benefits Package:
- 25 days annual leave which increases after 5 and 10-years’ service.
- The option to purchase additional annual leave.
- An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
- Discounted gym membership with Oldham Active.
- Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
- Salary sacrifice scheme for home and electronics and Cycle to Work.
- Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
- Staff recognition and celebration events.
- Peer support groups.
Level 3 Advanced Apprentice (Archives) employer: Oldham Council
Oldham Council is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Level 3 Advanced Apprentice at Oldham Archives, you will benefit from a comprehensive training programme, flexible working arrangements, and a generous benefits package, including annual leave and wellness support, all while contributing to the preservation of local heritage in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Level 3 Advanced Apprentice (Archives)
✨Tip Number 1
Get to know the Oldham Archives before your interview! Familiarise yourself with their collections and services. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist visitors or handle inquiries. Role-playing with a friend can help you feel more prepared and relaxed during the actual interview.
✨Tip Number 3
Don’t forget to showcase your IT skills! Be ready to discuss how you’ve used technology in past roles, especially if it relates to digital resources. We love seeing candidates who are tech-savvy and eager to learn!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our amazing benefits package right there!
We think you need these skills to ace Level 3 Advanced Apprentice (Archives)
Some tips for your application 🫡
Show Your Passion for Heritage:Make sure to express your enthusiasm for local heritage in your application. We want to see that you’re genuinely interested in the collections and services we provide at Oldham Archives.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant skills and experiences, especially those related to customer service and teamwork.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Remember to apply through our website! It’s the best way to ensure your application gets to us directly and is considered for the Level 3 Advanced Apprentice position.
How to prepare for a job interview at Oldham Council
✨Know Your Heritage
Before the interview, brush up on local heritage and the specific collections at Oldham Archives. Showing genuine interest and knowledge about the archives will impress the interviewers and demonstrate your commitment to the role.
✨Customer Service Skills Shine
Prepare examples of your customer service experience. Think of situations where you provided excellent service or resolved issues. This will help you showcase your communication skills and ability to work with the public effectively.
✨Tech Savvy is Key
Familiarise yourself with common IT applications, especially Microsoft Office and digital resources. Be ready to discuss how you've used technology in previous roles or studies, as this is crucial for assisting visitors with their queries.
✨Flexibility is Your Friend
Be prepared to talk about your flexibility regarding working hours and locations. The role may require evening or weekend shifts, so showing that you're adaptable will make you a more attractive candidate.
