At a Glance
- Tasks: Help recover debts and manage accounts for Oldham Council in a supportive team.
- Company: Join the dedicated Accounts Receivable Team at Oldham Council.
- Benefits: Enjoy 25 days leave, gym discounts, and wellbeing support.
- Other info: Full training provided with opportunities for career growth.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Customer service experience and IT skills are essential.
The predicted salary is between 26403 - 28142 £ per year.
You will work within a supportive environment, as part of the Accounts Receivable Team. Your responsibilities will include the collection of money owed to Oldham Council for Sundry Income and Overpayment of Housing Benefits. You will manage your own workload and work alongside Council departments to effectively collect payments for services provided. Full training will be provided.
Key Responsibilities
- Proactively recover sundry income and Housing Benefit Overpayments from individuals, companies, and organisations via telephone, email, and face‑to‑face.
- Deal with all enquiries in a professional and courteous manner that demonstrates excellent customer service.
- Manage and prioritise your own workload, conducting detailed reviews of customer accounts.
- Progress cases to the next recovery action.
- Develop knowledge and understanding of Council Services to be able to effectively recover outstanding invoices.
Key Requirements
- Experience of dealing with members of the public and providing excellent customer service.
- Experience of IT systems including Microsoft Office applications.
- Experience of prioritising and managing your own workload and achieving deadlines and targets.
- Experience of debt collection.
Benefits Package
- 25 days annual leave, increasing after 5 and 10 years’ service.
- Option to purchase additional annual leave.
- LGPS benefit pension scheme with option to make shared cost additional voluntary contributions.
- Discounted gym membership with Oldham Active.
- Staff discount scheme for shopping, entertainment, eating‑out, eating‑in, travel, motoring and more.
- Salary sacrifice scheme for home and electronics and Cycle to Work.
- Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24‑hour access to advice and support.
- Staff recognition and celebration events.
- Peer support groups.
Invoice and Debt Recovery Advisor employer: Oldham Council
Oldham Council is an excellent employer, offering a supportive work environment where you can thrive as an Invoice and Debt Recovery Advisor. With a strong focus on employee wellbeing, generous benefits including 25 days of annual leave, and opportunities for professional growth, you will be part of a team that values your contributions and fosters a culture of recognition and support. Located in the heart of Oldham, you will enjoy a vibrant community atmosphere while making a meaningful impact through your work.
StudySmarter Expert Advice🤫
We think this is how you could land Invoice and Debt Recovery Advisor
✨Tip Number 1
Get to know the company! Research Oldham Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with the public, being able to convey information clearly and professionally is key. Try role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider knowledge about the team and might even lead to a referral, which can boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the job. Don’t forget to follow up after applying!
We think you need these skills to ace Invoice and Debt Recovery Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in debt collection and customer service. We want to see how your skills match the role of an Invoice and Debt Recovery Advisor, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your IT Skills:Since experience with IT systems is key, mention your proficiency with Microsoft Office applications. If you’ve used any specific software for debt recovery or account management, give us the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Oldham Council
✨Know Your Stuff
Before the interview, make sure you understand the role of an Invoice and Debt Recovery Advisor. Familiarise yourself with the key responsibilities, especially around recovering sundry income and Housing Benefit Overpayments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves dealing with the public, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you handled enquiries professionally and courteously, as this will demonstrate your ability to manage customer interactions effectively.
✨Demonstrate Your Organisational Skills
The job requires managing your own workload, so come prepared to discuss how you prioritise tasks and meet deadlines. You could mention tools or methods you use to stay organised, which will show that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
