Higher Level Business Support Officer

Higher Level Business Support Officer

Contract: Permanent. Salary: £26,403 - £28,142 per annum (Grade 3). Hours: 36.66 per week. Location: Coldhurst Lifelong Learning, Rochdale Road, Oldham, OL1 2HR.

The purpose of the post is to provide effective and comprehensive higher level business support to Curriculum teams within the Lifelong Learning service, by working as part of a team, through the provision of more service‑specific administration duties.

Key Responsibilities

• Create, maintain, update and check for accuracy, curriculum specific learner tracking systems (databases and spreadsheets) to ensure the curriculum team are fully compliant with the grant funded allocation. (GMCA)
• Run specific data reports and checks using a range of MIS systems to analyse learner data including class allocation, guided learning hours, qualification aims, progression and results.
• Deal with and respond to higher level complex learner queries and give the correct and compliant Information, Advice and Guidance (IAG) including funding eligibility, language support, childcare support, learner support, and know how and when to refer to external specialist services.
• Support staff with new systems including demonstrating how to use and input onto these correctly thus enabling them to become independent end users.
• Liaise closely with Curriculum Manager and Programme Leaders to update and advise of anomalies, compliance, actions taken to date and any further actions required that may need communicating to the wider team.

Key Requirements

• Experience in providing higher level quality business support combined with excellent administration, ICT skills and organisation skills.
• Excellent customer service skills with the ability to efficiently and courteously respond to higher level complex queries.
• Ability to work under pressure to meet compliance demands and service needs.
• Excellent communication skills, be a flexible and supportive team player and be able to work at pace with excellent attention to detail.
• Previous experience of working in a Lifelong Learning Service would be beneficial.

Benefits

• 25 days annual leave which increases after 5 and 10 years’ service
• Option to purchase additional annual leave
• Attractive LGPS benefit pension scheme with option to make shared cost additional voluntary contributions
• Discounted gym membership with Oldham Active
• Staff discount scheme for shopping, entertainment, eating‑out, eating‑in, travel, motoring and more
• Salary sacrifice scheme for home and electronics and Cycle to Work
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support
• Staff recognition and celebration events
• Peer support groups

Inclusive Recruitment

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment. If you have completed the GM Elevate Programme, please indicate this in your application. If you meet the essential criteria of the role, you will be guaranteed a first stage of assessment under our Guaranteed Assessment Scheme.

Legal Information

Right to Work in the UK from 1st July 2021. Right to Work documentation available upon request.

Closing Date

Sunday 9 August 2026