At a Glance
- Tasks: Engage with the community and assist in preserving local heritage at Oldham Archives.
- Company: Join Oldham Council, dedicated to promoting local culture and history.
- Benefits: Enjoy 25 days annual leave, pension scheme, and discounted gym membership.
- Other info: Flexible working hours and excellent career development opportunities await you.
- Why this job: Make a difference by connecting people with their heritage and enhancing community engagement.
- Qualifications: Interest in heritage, good communication skills, and basic IT knowledge required.
The predicted salary is between 20740 - 24296 £ per year.
We are looking for an enthusiastic and committed apprentice to help us deliver a great service to users of Oldham Archives. You will learn about local heritage and our important collections relating to life in the borough of Oldham. You will assist in the delivery of a customer focused effective, efficient and high-quality service for all members of the public and you will assist with the security and care of Local Studies & Archives collections.
Key Responsibilities:
- Providing a first point of contact with customers – welcoming visitors and providing information to support their visit.
- To provide services to the public including sales, advice and information.
- To support and assist with public events and group visits.
- To assist customers with the use of digital resources including computers, scanners, photocopiers etc.
- Assisting with heritage enquiries including searching catalogues and databases and retrieving items from storage.
Key Requirements:
- An interest in heritage.
- Ability to use IT applications including Microsoft Office programmes and internet browsers.
- Literacy and numeracy skills (Level 2 or equivalent).
- Good communication skills.
- Team-working skills.
- Ability to work flexibly to meet the needs of the service, including evenings, weekends and at different locations as required.
- Experience of customer service is desirable.
From the Council:
We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, and providing equipment or making changes to the workplace. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and therefore expect all staff and volunteers to share this commitment.
Our Benefits Package:
- 25 days annual leave which increases after 5 and 10-years’ service.
- The option to purchase additional annual leave.
- An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
- Discounted gym membership with Oldham Active.
- Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
- Salary sacrifice scheme for home and electronics and Cycle to Work.
- Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
- Staff recognition and celebration events.
- Peer support groups.
Heritage Archives Apprentice (Level 3) – Flexible Hours employer: Oldham Council
Oldham Council is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and growth. As a Heritage Archives Apprentice, you will benefit from flexible working hours, a comprehensive benefits package including generous annual leave, and opportunities for professional development in the vibrant setting of Oldham Archives. Join us to make a meaningful impact on the community while developing your skills in heritage and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Heritage Archives Apprentice (Level 3) – Flexible Hours
✨Tip Number 1
Get to know the company! Research Oldham Archives and their collections. This will help you connect your passion for heritage with what they do, making you stand out during interviews.
✨Tip Number 2
Practice your customer service skills. Since you'll be the first point of contact for visitors, think about how you can make their experience memorable. Role-play scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with digital resources and IT applications. Being comfortable with computers and scanners will give you an edge when assisting customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Oldham Archives.
We think you need these skills to ace Heritage Archives Apprentice (Level 3) – Flexible Hours
Some tips for your application 🫡
Show Your Passion for Heritage:Make sure to express your enthusiasm for local heritage in your application. We want to see that you’re genuinely interested in the collections and services we offer at Oldham Archives.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant skills and experiences that match the job description. We love seeing how you connect your background to what we do.
Highlight Customer Service Skills:Since this role involves interacting with the public, it’s crucial to showcase any customer service experience you have. Let us know how you've successfully dealt with customers in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Oldham Council
✨Know Your Heritage
Before the interview, dive into the history of Oldham and its archives. Familiarise yourself with key collections and local heritage topics. This will not only show your enthusiasm but also help you answer questions about why you want to work in this role.
✨Show Off Your Customer Service Skills
Think of examples from your past experiences where you've provided excellent customer service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This is crucial since the role involves direct interaction with the public.
✨Brush Up on IT Skills
Since you'll be assisting customers with digital resources, make sure you're comfortable using Microsoft Office and other IT applications. If you can, practice using scanners and photocopiers beforehand so you can confidently demonstrate your skills during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship, the team, and the types of projects you might work on. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
