At a Glance
- Tasks: Deliver top-notch customer service and support users in accessing library resources.
- Company: Join a vibrant community-focused organisation dedicated to heritage and arts.
- Benefits: Enjoy 25 days annual leave, gym discounts, and a supportive work environment.
- Other info: Flexible working options and a commitment to inclusivity and employee wellbeing.
- Why this job: Make a difference in your community while gaining valuable experience in customer service.
- Qualifications: Experience in customer service or similar environments; strong communication skills required.
The predicted salary is between 25989 - 25989 £ per year.
To support the delivery of an excellent customer experience across the Heritage, Libraries, Arts and Archive service for all users, partners, and stakeholders.
Key Responsibilities
- Deliver excellent customer service at all times and provide safe, welcoming services that are fully accessible for users from diverse backgrounds.
- Respond to customer enquiries by providing accurate, high-quality information including Council information, tourist information, business, health, local and community information and information about collections and programmes of activity.
- Help customers in the use of ICT, new technologies and internet-based resources; work flexibly in the interests of the service, working on a rota pattern which includes evening and weekend work.
Key Requirements
- Experience of working in a library, museum, gallery, heritage, visitor, leisure attraction or customer services environment.
- Experience of using IT databases and conducting internet searches.
- Excellent interpersonal and communication skills with the ability to engage with a diverse customer base and manage the expectations of different customer groups and individuals.
- Ability to respond to and manage difficult situations as they arise.
Benefits Package
- 25 days annual leave which increases after 5 and 10 years’ service.
- The option to purchase additional annual leave.
- Attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
- Discounted gym membership with Oldham Active.
- Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
- Salary sacrifice scheme for home and electronics and Cycle to Work.
- Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
- Staff recognition and celebration events.
- Peer support groups.
Inclusive Recruitment
We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.
Data and Privacy
For details of how we use your data please see our Privacy Notice.
Right to Work
Right to Work in the UK from 1st July 2021.
Customer Experience Assistant employer: Oldham Council
As a Customer Experience Assistant with our Heritage, Libraries & Arts service, you will be part of a vibrant and inclusive work culture that prioritises excellent customer service and community engagement. We offer a comprehensive benefits package, including generous annual leave, a supportive pension scheme, and wellbeing initiatives, all designed to foster employee growth and satisfaction. Located in the heart of Oldham, you will have the unique opportunity to contribute to the cultural enrichment of the community while enjoying flexible working arrangements and a commitment to your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer experience. This will help you tailor your approach during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with a diverse customer base, try role-playing common customer scenarios with friends or family. It’ll boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to libraries and community services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to an excellent customer experience.
We think you need these skills to ace Customer Experience Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Customer Experience Assistant. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills:Since this role is all about delivering excellent customer service, share specific examples of how you've provided great service in the past. We want to see your interpersonal skills shine through!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and make sure your writing is easy to read. We appreciate straightforward communication, so let your personality come through without overcomplicating things.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Oldham Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences, especially in library or heritage settings, where you’ve gone above and beyond to help a customer.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the responsibilities. Think about how your skills align with delivering a safe and welcoming service, and be prepared to discuss how you would handle diverse customer needs.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you had to manage difficult situations or provide high-quality information under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Passion for Community Engagement
Demonstrate your enthusiasm for working with the community and engaging with diverse groups. Share any relevant experiences or ideas you have for enhancing customer experience in libraries or similar environments.
