At a Glance
- Tasks: Provide admin support for waste management and handle customer enquiries.
- Company: Oldham Council, committed to community welfare and employee support.
- Benefits: 25 days annual leave, pension scheme, gym discounts, and wellbeing support.
- Other info: Flexible working options and opportunities for personal growth.
- Why this job: Join a supportive team and make a difference in waste management.
- Qualifications: Experience with computer packages, strong organisational and customer service skills.
The predicted salary is between 25989 - 25989 € per year.
Contract: Temporary: 9-12 months (Secondment)
Salary: £25,989 per annum (Grade 2)
Hours: 36.66 per week over 5 days – Monday to Friday
Based: Moorhey Street, Oldham, OL1 1JF
Closing Date: Sunday 7 June 2026
Interview Date: Tuesday 16 June 2026
Role Overview
To provide effective administrative support to the Waste Management service for household waste collections and business waste collections.
Key Responsibilities
- Undertaking administration duties associated with waste management
- Processing service requests for household collections e.g., missed bins, assisted collections
- Dealing with enquiries from trade customers over the phone, email and in person
- Inbox management for waste and business waste
- Dealing with trade waste payment enquiries from Credit Control
- Processing new contracts, contract amendments and cancellations
Key Requirements
- Experience of using computer packages for word‑processing, spreadsheets and databases, using the internet and sending/receiving e‑mails
- Organisational skills to complete tasks to deadlines, re‑prioritising own work if necessary
- Teamworking skills to work effectively with others to meet deadlines and complete work to the required standard
- Customer Service skills and experience of working with financial systems
- Previous experience within a similar role is desirable
Our Benefits Package
At Oldham Council we offer a great benefits package for our employees, which includes the following:
- 25 days annual leave which increases after 5 and 10‑years’ service
- The option to purchase additional annual leave
- An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions
- Discounted gym membership with Oldham Active
- Staff discount scheme for shopping, entertainment, eating‑out, eating‑in, travel, motoring and more
- Salary sacrifice scheme for home and electronics and Cycle to Work
- Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support
- Staff recognition and celebration events
- Peer support groups
Inclusive Recruitment
We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment. Unfortunately, at this time we are not able to offer sponsorship.
Business Support Officer employer: Oldham Council
Oldham Council is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a comprehensive benefits package including generous annual leave, a robust pension scheme, and opportunities for flexible working, employees can thrive in their roles while contributing to the vital Waste Management service in the heart of Oldham.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Get to know the company! Research Oldham Council and their Waste Management service. Understanding their values and current projects can help you tailor your approach during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administrative support and customer service. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your skills! Bring examples of how you've used computer packages, managed inboxes, or dealt with customer enquiries in previous roles. Real-life scenarios can really impress interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience match the key responsibilities listed in the job description. We want to see how you can specifically contribute to the Waste Management service!
Show Off Your Organisational Skills:Since this role requires strong organisational skills, give examples of how you've successfully managed tasks and deadlines in the past. We love seeing real-life examples that demonstrate your ability to prioritise and get things done!
Customer Service Matters:Don’t forget to showcase your customer service experience! Whether it’s dealing with enquiries or managing complaints, we want to know how you’ve handled customer interactions effectively in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of everything. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Oldham Council
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Business Support Officer in Waste Management. Familiarise yourself with tasks like processing service requests and handling customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Skills
Highlight your experience with computer packages, organisational skills, and customer service. Prepare specific examples from your past roles where you've successfully managed similar tasks. This will demonstrate your capability and readiness for the job.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to administration and customer service. Practising your responses will help you feel more at ease during the actual interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask the interviewer about the Waste Management service and the team you'll be working with. This shows your enthusiasm for the position and helps you gauge if the role is the right fit for you.
