At a Glance
- Tasks: Welcome customers, manage bookings, and ensure a smooth service experience.
- Company: Award-winning independent garage known for exceptional customer care.
- Benefits: Competitive salary, ongoing training, and a supportive team environment.
- Other info: Opportunity for growth in a forward-thinking business.
- Why this job: Be part of a team that values professionalism and genuine customer care.
- Qualifications: Experience in hospitality or customer service is a plus; attitude matters most.
The predicted salary is between 24000 - 28000 £ per year.
Most garages need a Service Advisor. We’re looking for someone who understands hospitality. At Oldfields Garage, we believe customers should feel looked after from the moment they contact us. Calm, reassured, informed and genuinely welcome. That’s why this role is far more than answering phones and booking vehicles in. You’ll be a huge part of the customer experience in a modern independent garage known for professionalism, communication and exceptionally high standards. This isn’t the stereotypical garage environment. We’ve built Oldfields around what we call “The Oldfields Standard”. That means:
- Clean and professional surroundings
- Modern systems and processes
- Clear communication
- Pride in presentation
- Genuine care for customers
- Doing things properly, not just quickly
Customers trust us because they know they’ll be looked after properly. Your role is a massive part of that.
What you’ll be doing:
- Welcoming customers and managing front-of-house
- Handling calls, emails and bookings
- Keeping customers updated throughout the day
- Explaining work clearly and professionally
- Coordinating workflow with technicians
- Ordering parts and working closely with our supply partners
- Helping provide the right solutions for customers and their vehicles
- Preparing estimates, invoices and customer paperwork
- Managing jobs from booking through to vehicle handover
- Helping create a calm, organised customer journey
- Ensuring customers leave feeling confident and valued
We think you’ll suit this role if you:
- Enjoy working with people
- Communicate confidently and professionally
- Naturally take pride in things
- Stay calm under pressure
- Like organisation and structure
- Genuinely care about customer experience
- Have strong attention to detail
- Take ownership and see things through
You’re the sort of person who notices when something isn’t quite right. You don’t wait to be asked. You care about getting things done properly.
Experience:
Understanding the motor trade is helpful, but hospitality, customer service or front-of-house experience can be just as valuable. We can teach the technical side. Attitude, care and professionalism matter more.
What we offer:
- Competitive salary based on experience
- Ongoing training and development
- Supportive and professional team environment
- Opportunity to grow within a forward-thinking business
About Oldfields Garage:
Oldfields Garage Services is an award-winning independent garage based in Leominster, Herefordshire. We’re known nationally for raising standards within the independent garage sector, investing in our people and delivering exceptional customer experiences. Everything we do is built around our values: Integrity Always. Pride in Progress. People First. Tech with Purpose. Lead by Example.
If you’re looking for a role where professionalism, people and pride genuinely matter, we’d love to hear from you. Please apply with your CV and a short introduction telling us why this role caught your attention.
Service Advisor in Hereford employer: Oldfields Automotive Consulting
At Oldfields Garage, we pride ourselves on creating a welcoming and professional environment where our Service Advisors play a crucial role in enhancing the customer experience. With a focus on ongoing training, a supportive team culture, and a commitment to high standards, we offer a unique opportunity for personal and professional growth in the heart of Leominster. Join us to be part of a forward-thinking business that values integrity, people, and exceptional service.
Contact Details:
Oldfields Automotive Consulting Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Hereford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oldfields Automotive Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oldfields Automotive Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Hereford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oldfields Automotive Consulting:Your cover letter is your chance to shine! Tell us why you want to work at Oldfields Automotive Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oldfields Automotive Consulting!
How to prepare for a job interview at Oldfields Automotive Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
