At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join RBH, a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy flexible working, discounted hotel stays, and free meals on duty.
- Other info: We celebrate individuality and offer a supportive environment for all employees.
- Why this job: Be part of a historic inn, creating memorable experiences in a vibrant team culture.
- Qualifications: A friendly personality, strong communication skills, and a knack for problem-solving are essential.
The predicted salary is between 24000 - 36000 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
As one of the oldest inns in the World,
The Olde Bell is a unique establishment that has captured the essence of English hospitality.
The Re-Invention Of The Traditional Inn
As one of the oldest inns in the World, The Olde Bell, BW Signature Collection by Best Western is a unique venue with chic tableware, divine textiles and simple understated luxury.
From the London glitterati to meandering souls that crave a classic countrywide retreat, guests can be assured of a sublimely chic experience whether they choose to eat, drink, host or sleep at our medieval inn.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
WHAT WE NEED FROM YOU
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
Guest Service Assistant in Maidenhead employer: Olde Bell
At RBH Hospitality Management, we pride ourselves on being a people-first employer, offering a vibrant work culture that celebrates diversity and individuality. As a Guest Service Assistant at The Olde Bell, you'll enjoy a range of benefits including flexible working arrangements, enhanced leave options, and opportunities for personal growth, all while being part of a historic establishment that embodies the charm of English hospitality. Join us in creating unforgettable experiences for our guests in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Maidenhead
✨Tip Number 1
Familiarise yourself with The Olde Bell's unique offerings and history. Understanding the charm of this historic inn will help you connect with guests and demonstrate your passion for the role during any interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you to handle guest inquiries confidently and showcase your welcoming personality when you meet the team.
✨Tip Number 3
Research common guest service scenarios and think about how you would handle them. Being prepared with solutions will show your problem-solving abilities and adaptability, which are key traits for a Guest Service Assistant.
✨Tip Number 4
Network with current or former employees of RBH Hospitality Management. They can provide insights into the company culture and expectations, helping you tailor your approach and stand out as a candidate who truly understands the environment.
We think you need these skills to ace Guest Service Assistant in Maidenhead
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what RBH is looking for in a Guest Service Assistant. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV:Customise your CV to reflect your relevant experience and skills. Emphasise your customer service background, communication skills, and any previous roles in hospitality to align with the job requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and passion for hospitality. Mention specific examples of how you've gone the extra mile for guests in past roles, demonstrating your fit for the position.
Proofread Your Application:Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional to make a great first impression.
How to prepare for a job interview at Olde Bell
✨Show Your Personality
As a Guest Service Assistant, your personality is key. Be sure to showcase your welcoming nature and enthusiasm for connecting with people during the interview. A friendly smile and positive attitude can go a long way in making a great first impression.
✨Demonstrate Communication Skills
Strong communication is essential in this role. Prepare to discuss how you've effectively communicated with guests or team members in past experiences. Use specific examples to illustrate your ability to handle inquiries and coordinate with others seamlessly.
✨Highlight Attention to Detail
Attention to detail is crucial when managing bookings and guest requests. Be ready to share instances where your meticulous nature has positively impacted guest experiences. This will show that you understand the importance of precision in hospitality.
✨Emphasise Problem-Solving Abilities
In a fast-paced environment, being a problem-solver is vital. Think of examples where you've successfully handled unexpected situations or guest complaints. Highlighting your ability to stay calm under pressure will demonstrate your readiness for the role.
