At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel rates, flexible working, and free meals on duty.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a unique inn and create memorable experiences for guests.
- Qualifications: Friendly personality, strong communication skills, and a problem-solving attitude.
The predicted salary is between 20000 - 25000 £ per year.
ACCOMMODATION AVAILABLE - DISCUSSED AT INTERVIEW
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
As one of the oldest inns in the World, The Olde Bell is a unique establishment that has captured the essence of English hospitality.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Compensation: To be discussed
Guest Service Assistant in Maidenhead employer: Olde Bell-Restaurant
At RBH, we pride ourselves on being a top employer in the hospitality sector, offering a vibrant work culture that prioritises employee wellbeing and growth. Our unique location at The Olde Bell, one of the oldest inns in the world, provides an exceptional backdrop for your career, complemented by a comprehensive benefits package including flexible working arrangements, course sponsorship, and social events that foster a sense of community. Join us to be part of a team that values individuality and diversity, ensuring every day is rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Maidenhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RBH and The Olde Bell. Understanding their values and what makes them unique will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Service Assistant, you'll be the friendly face welcoming guests. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and making those first impressions unforgettable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve handled tricky situations or gone the extra mile for someone. This will demonstrate your adaptability and positive attitude, which are key for thriving in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the RBH family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Guest Service Assistant in Maidenhead
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and connecting with guests.
Tailor Your Application:Make sure to tailor your application to the Guest Service Assistant role. Highlight your relevant experience and skills that match what we’re looking for, like strong communication and problem-solving abilities.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid any fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Olde Bell-Restaurant
✨Know the Hotel Inside Out
Before your interview, take some time to research The Olde Bell and its unique offerings. Familiarise yourself with its history, services, and what makes it stand out in the hospitality industry. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Show Off Your People Skills
As a Guest Service Assistant, your ability to connect with guests is crucial. During the interview, share examples of how you've made someone's day better through your interactions. Whether it's a funny story or a heartfelt moment, showcasing your personality will demonstrate that you’re the right fit for their welcoming environment.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare scenarios where you successfully handled guest requests or resolved issues under pressure. This will show that you can think on your feet and maintain a positive attitude, which is essential in a fast-paced setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they celebrate employee achievements. This shows your genuine interest in the role and helps you gauge if the hotel’s culture aligns with your values.
