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- Tasks: Lead teams and design customer service strategies to enhance customer experience.
- Company: Leading manufacturer of network access products based in Northern Ireland.
- Benefits: Competitive salary, travel opportunities, and a chance to shape customer service.
- Why this job: Make a real difference in customer satisfaction while collaborating across teams.
- Qualifications: Degree in a relevant field and significant management experience required.
- Other info: Flexible travel and strong stakeholder management skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
A leading manufacturer of network access products based in Northern Ireland is seeking a Customer Service Manager to lead teams and design customer service strategies. This role involves driving improvement in customer experience and retention while collaborating with various teams across the UK and Ireland.
The ideal candidate will have:
- A degree in a relevant field
- Significant management experience
- Strong stakeholder management skills
You will need to be flexible for regular travel and have a proven track record in customer service roles.
Customer Service Manager, Network Access – UK/IRE employer: Oldcastle Inc.
Contact Detail:
Oldcastle Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager, Network Access – UK/IRE
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer service strategies and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your management skills! Be ready to discuss specific examples of how you've led teams and improved customer experiences in previous roles. Use metrics to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Service Manager, Network Access – UK/IRE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your management experience and any relevant achievements in customer service to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role, focusing on your strategies for improving customer experience and retention. We love seeing your personality come through!
Showcase Your Stakeholder Management Skills: In your application, be sure to mention specific examples of how you've successfully managed stakeholders in the past. This will demonstrate your ability to collaborate effectively across teams, which is key for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Oldcastle Inc.
✨Know Your Stuff
Make sure you understand the company’s products and services inside out. Research their network access solutions and be ready to discuss how your experience aligns with their offerings. This shows you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your management experience. Prepare examples of how you've successfully led teams in the past, focusing on strategies that improved customer experience and retention.
✨Be Ready for Scenario Questions
Expect questions about handling difficult customer situations or improving service processes. Think of specific instances where you made a positive impact and be ready to share those stories. This will highlight your problem-solving skills.
✨Highlight Collaboration Experience
Since the role involves working with various teams, emphasise your stakeholder management skills. Share examples of how you've collaborated across departments to achieve common goals, showcasing your ability to work well with others.
