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For Companies At a Glance
- Tasks: Lead customer service teams to enhance customer experience and drive revenue.
- Company: Join Cubis Systems, a global leader in network access products.
- Benefits: Enjoy competitive holidays, healthcare options, and career development opportunities.
- Why this job: Make a real impact by improving customer satisfaction and retention.
- Qualifications: Degree in Business or related field and experience in customer service management.
- Other info: Flexible travel required; diverse and inclusive workplace.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Cubis Systems is a global leader in the design, engineering and manufacture of network access products for the infrastructure, utility and construction markets. Headquartered in Northern Ireland, Cubis is part of the €27 billion CRH Group and operates from multiple sites across the UK and Ireland, exporting to over 30 countries worldwide. Our market‑leading brands, Cubis Systems, NAL, and FILOform, supply smart, safe, and sustainable product solutions to a range of construction sectors.
Through innovation, we enable construction partners to optimise efficiency and safety through pioneering products designed for simplicity, speed, and reliability. We stand together to reinvent the way our world is built through collaboration on breakthrough ideas that achieve tomorrow’s solutions today.
What We Offer
- Company pension contribution
- A range of healthcare options
- Competitive holidays, including Christmas shutdown
- Employee Committees for Health & Wellbeing and Inclusion & Diversity
- Employee referral programme
- Enhanced family‑friendly policies
- Career development opportunities across IPE and the wider CRH Group
Role Overview
The Customer Service Manager will lead all customer service teams across the Network Access Products businesses, Cubis Systems & NAL. The role designs and owns the customer service strategy, delivering a best‑in‑place customer experience, leading a team of Supervisors and Customer Care specialists, while partnering with Sales & Operational leaders across the Network Access Products business. The role plays a critical part in developing customer relationships, improving customer satisfaction, retention, and revenue. It is a strategic role that must work operationally and cross‑functionally internally and externally.
What Our New Customer Service Manager – NAP Will Be Doing
- Lead a team of Customer Service Supervisors in both Cubis Systems & NAL, and a Customer Care specialist to drive improved customer experience, revenue and retention.
- Support the Sales Director (NAP) to design and implement a customer service strategy across Cubis Systems & NAL, improving service standards and customer experience in both businesses.
- Partner with the Quality & Environment Manager (IPE) and Customer Care Coordinator (NAP) to ensure appropriate governance and resolution of case management, including robust escalation pathways and root‑cause elimination of service issues.
- Drive engagement in the customer intimacy strategy, ensuring engagement with team, Sales and Operational leaders in all businesses, regions and sectors.
- Partner with the Sales Director (NAP), Head of Innovation (NAP), and regional Head of Sales leaders to capture the voice of the customer, translating insights and themes into tangible improvement plans.
- Act as a senior point of contact for escalation, complaints, complex issues and strategic accounts.
- Partner with external Sales Teams in all local and international regions to proactively communicate on orders, delivery constraints and recovery plans.
The Experience Our New Customer Service Manager – NAP Will Have Includes
- Degree in Business Management, Operations Management, Supply Chain Management, or similar.
- Strong financial and business acumen, with the ability to demonstrate where applied to make business decisions which improve customer service.
- Strong stakeholder management skills, locally & cross‑border or internationally.
- Must be flexible for regular travel to teams based in the UK and Ireland.
- Significant experience in a Customer Service or Internal Sales Management position within a fast‑paced, multi‑sited, international manufacturing environment.
- Proven track record of designing and implementing a Customer Service strategy.
How To Apply
Apply now or contact obreen@cubis‑systems.com to submit applications by Thursday 22nd January 2026. Alternatively apply at recruitment@cubisystems.com by Thursday 22nd January 2026.
Cubis Systems is an equal opportunity employer, which values differences in our people. We welcome applicants from diverse backgrounds, and we provide equality through our career development opportunities regardless of race, gender, sexual orientation, religious beliefs, nationality, age, and disability.
Customer Service Manager - NAP employer: Oldcastle Inc.
Contact Detail:
Oldcastle Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - NAP
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer service strategy and think about how you can contribute. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you showcase your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team at Cubis Systems!
We think you need these skills to ace Customer Service Manager - NAP
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Manager role. Highlight your experience in customer service strategy and team leadership, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use numbers and examples to illustrate how you improved customer satisfaction or drove revenue.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so let your passion for customer service come across!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Oldcastle Inc.
✨Know Your Customer Service Strategy
Before the interview, take some time to research and understand what a successful customer service strategy looks like, especially in the context of network access products. Be ready to discuss how you would design and implement such a strategy at Cubis Systems and NAL.
✨Showcase Your Stakeholder Management Skills
Prepare examples from your past experiences where you've effectively managed stakeholders, both locally and internationally. Highlight how you navigated complex situations and built strong relationships, as this role requires excellent stakeholder management.
✨Demonstrate Financial Acumen
Brush up on your financial and business acumen. Be prepared to discuss how you've used financial insights to make decisions that improved customer service in previous roles. This will show that you understand the business side of customer service management.
✨Engage with the Customer Intimacy Strategy
Familiarise yourself with the concept of customer intimacy and be ready to discuss how you would engage your team and other departments in this strategy. Think about ways to capture the voice of the customer and translate it into actionable improvement plans.
