Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service teams to enhance customer experience and drive revenue.
- Company: Join Cubis Systems, a global leader in network access products.
- Benefits: Competitive salary, career development, and opportunities for travel.
- Why this job: Make a real impact by shaping customer service strategies in a dynamic environment.
- Qualifications: Degree in Business or related field with strong customer service experience.
- Other info: Diverse workplace with equal opportunity for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Overview: Customer Service Manager – Network Access Products (NAP) – Cubis Systems & NAL.
Role is to lead all customer service teams across the Network Access Products businesses, design and own the customer service strategy, and lead a team of Supervisors and Customer Care specialists while partnering with Sales & Operational leaders. The role is strategic and must operate cross-functionally both internally and externally to develop customer relationships, improve customer satisfaction, retention and revenue.
What our new Customer Service Manager – NAP will be doing:
- Lead a team of Customer Service Supervisors in Cubis Systems & NAL, plus a Customer Care specialist to drive improved customer experience, revenue and retention.
- Support the Sales Director (NAP) to design and implement a customer service strategy across Cubis Systems & NAL, which improves service standards and customer experience in both businesses.
- Partner with the Quality & Environment Manager (IPE) and Customer Care Coordinator (NAP) to ensure governance and resolution of case management, including escalation pathways and root-cause elimination of service issues.
- Drive engagement in the customer intimacy strategy, ensuring engagement with team, Sales and Operational leaders in all businesses, regions and sectors.
- Partner with the Sales Director (NAP), Head of Innovation (NAP) and regional Head of Sales leaders to capture the voice of the customer and translate insights into improvement plans.
- Act as a senior point of contact for escalation, complaints, complex issues and strategic accounts.
- Collaborate with external Sales Teams across local and international regions to proactively communicate on orders, delivery constraints and recovery plans.
Experience & qualifications:
- Degree in Business Management, Operations Management, Supply Chain Management, or similar.
- Strong financial and business acumen with ability to apply to improve customer service.
- Strong stakeholder management skills, locally and cross-border or internationally.
- Willingness to travel regularly to teams based in the UK and Ireland.
- Significant experience in a Customer Service or Internal Sales Management role within a fast-paced, multi-site, international manufacturing environment.
- Proven track record of designing and implementing a Customer Service strategy.
NAP is an equal opportunity employer, which values differences in our people. We welcome applicants from diverse backgrounds, and we provide equality through our career development opportunities regardless of race, gender, sexual orientation, religious beliefs, nationality, age, and disability.
About Cubis Systems: Cubis Systems is a global leader in the design, engineering and manufacture of network access products for the infrastructure, utility and construction markets. Headquartered in Northern Ireland, Cubis is part of the €27 billion CRH Group and operates from multiple sites across the UK and Ireland, exporting to over 30 countries worldwide.
Our market-leading brands, Cubis Systems, NAL, and FILOform, supply smart, safe, and sustainable product solutions to a range of construction sectors. Through innovation, we enable construction partners to optimise efficiency and safety through pioneering products designed for simplicity, speed, and reliability.
We stand together to reinvent the way our world is built through collaboration on breakthrough ideas that achieve tomorrow’s solutions today.
About CRH: CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing approximately 78,500 people at around 3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe. The company is a Fortune 500 company, with shares listed on the NYSE and LSE.
CRH and Cubis Systems are equal opportunity employers, valuing differences in our people and providing equality through career development opportunities regardless of race, gender, sexual orientation, religious beliefs, nationality, age, and disability.
Customer Service Manager - NAP in Craigavon employer: Oldcastle Inc.
Contact Detail:
Oldcastle Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - NAP in Craigavon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections we make, the better our chances of landing that Customer Service Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service strategy and team leadership. We can even do mock interviews with friends or family to boost our confidence. Remember, showing how we can improve customer satisfaction is key!
✨Tip Number 3
Research the company inside out! Knowing about Cubis Systems and their approach to customer service will help us tailor our responses during interviews. Plus, it shows genuine interest, which always impresses hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have insider tips and updates on new roles that might not be advertised elsewhere.
We think you need these skills to ace Customer Service Manager - NAP in Craigavon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Manager role. Highlight your experience in leading teams and designing customer service strategies, as these are key aspects of the job. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can improve our customer experience. Be sure to mention any relevant achievements that demonstrate your ability to drive engagement and retention.
Showcase Your Stakeholder Management Skills: In your application, emphasise your experience in managing stakeholders across different regions. We value strong communication skills, so share examples of how you've successfully collaborated with teams or resolved complex issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at Cubis Systems!
How to prepare for a job interview at Oldcastle Inc.
✨Know Your Customer Service Strategy
Before the interview, take some time to research and understand what a strong customer service strategy looks like. Be ready to discuss how you would design and implement one for the Network Access Products. Think about specific examples from your past experience that demonstrate your ability to improve customer satisfaction and retention.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Prepare to share your leadership style and how you've successfully managed teams in the past. Highlight any experiences where you drove engagement or improved team performance, especially in a fast-paced environment.
✨Understand Stakeholder Management
This role requires strong stakeholder management skills. Brush up on your knowledge of how to effectively communicate and collaborate with various teams, both locally and internationally. Be prepared to give examples of how you've navigated complex relationships in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role, such as handling escalated complaints or managing delivery constraints. Prepare structured responses that showcase your analytical thinking and strategic approach to resolving issues.
