At a Glance
- Tasks: Manage customer communications and support distribution centre operations through phone, email, and chat.
- Company: Join OBE, a leader in architectural glass and building products with a global presence.
- Benefits: Competitive pay, work-life balance, PTO, and training to help you succeed.
- Other info: Great opportunities for growth in a fast-paced operational setting.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: High school diploma required; customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries.
Start your journey with OBE and help us build the future.
What You'll Get To DoThe Customer Service Representative – Distribution Center is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.
Job Responsibilities- Manage inbound and outbound customer communication through phone, email, and chat platforms.
- Process customer orders, order updates, delivery inquiries, and service requests.
- Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
- Monitor customer orders from entry through fulfillment and delivery completion.
- Resolve customer concerns and escalate complex issues as appropriate.
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- 2+ years of customer service, call center, logistics, or distribution support experience.
- Strong written and verbal communication skills.
- Experience managing phone and email customer interactions.
- Strong organizational and multitasking abilities.
- Proficiency with Microsoft Office applications.
- Ability to work in a fast-paced operational environment.
- SAP or ERP system experience.
- Manufacturing, distribution, logistics, or supply chain industry experience.
- Experience supporting multi-location operations.
$21.63 - $26.92 USD
What OBE Offers You- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee.
- Work-life balance – PTO and holidays, including floating holidays you can choose.
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses.
- Training – We will equip you with the knowledge and skills you need to succeed.
OBE Privacy Policy: OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
Customer Service Rep (CRL) in Kent employer: Oldcastle BuildingEnvelope
At OBE, we pride ourselves on being an exceptional employer, offering a dynamic work environment where your contributions truly matter. With competitive benefits, a strong focus on work-life balance, and ample opportunities for professional growth, our employees thrive in a culture that values collaboration and innovation. Join us in shaping the future while enjoying the unique advantages of working in a diverse and impactful industry.
Contact Details:
Oldcastle BuildingEnvelope Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Rep (CRL) in Kent
✨Tip Number 1
Get to know the company! Research OBE and its projects so you can chat about them during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since you'll be managing customer interactions, role-play with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you resolved customer issues effectively, as this will be key in your role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the OBE team.
We think you need these skills to ace Customer Service Rep (CRL) in Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Rep role. Highlight your relevant experience in customer service, especially any roles involving communication through phone, email, or chat. We want to see how you can contribute to our team!
Showcase Your Skills:Don’t forget to emphasise your strong written and verbal communication skills. Mention any experience with Microsoft Office applications and any ERP systems you've used. This will help us see that you're ready to hit the ground running!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Oldcastle BuildingEnvelope
✨Know the Company Inside Out
Before your interview, take some time to research OBE and its projects. Understanding their role in architectural glass and building products will help you connect your experience to their mission. This shows genuine interest and can set you apart from other candidates.
✨Showcase Your Communication Skills
As a Customer Service Rep, strong communication is key. Prepare examples of how you've effectively managed customer interactions in the past, whether through phone, email, or chat. Highlight any specific situations where you resolved issues or improved customer satisfaction.
✨Demonstrate Organisational Skills
In a fast-paced environment like OBE's distribution centres, being organised is crucial. Be ready to discuss how you prioritise tasks and manage multiple responsibilities. Consider sharing a time when your organisational skills led to a successful outcome.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about common customer service challenges and how you would handle them. Practising these responses can help you feel more confident and articulate during the actual interview.
