At a Glance
- Tasks: Manage customer communications and support distribution centre operations through phone, email, and chat.
- Company: Join OBE, a leader in architectural glass and building products with a global presence.
- Benefits: Competitive pay, work-life balance, PTO, and training to help you succeed.
- Other info: Great opportunities for growth in a fast-paced operational setting.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: High school diploma required; customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries.
Start your journey with OBE and help us build the future.
What You'll Get To DoThe Customer Service Representative – Distribution Center is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.
Job Responsibilities- Manage inbound and outbound customer communication through phone, email, and chat platforms.
- Process customer orders, order updates, delivery inquiries, and service requests.
- Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
- Monitor customer orders from entry through fulfillment and delivery completion.
- Resolve customer concerns and escalate complex issues as appropriate.
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- 2+ years of customer service, call center, logistics, or distribution support experience.
- Strong written and verbal communication skills.
- Experience managing phone and email customer interactions.
- Strong organizational and multitasking abilities.
- Proficiency with Microsoft Office applications.
- Ability to work in a fast-paced operational environment.
- SAP or ERP system experience.
- Manufacturing, distribution, logistics, or supply chain industry experience.
- Experience supporting multi-location operations.
$21.63 - $26.92 USD
What OBE Offers You- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee.
- Work-life balance – PTO and holidays, including floating holidays you can choose.
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses.
- Training – We will equip you with the knowledge and skills you need to succeed.
OBE Privacy Policy: OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
Customer Service Rep (CRL) in Kent employer: Oldcastle BuildingEnvelope
At OBE, we pride ourselves on being an exceptional employer, offering a dynamic work environment where your contributions truly matter. With competitive benefits, a strong focus on work-life balance, and ample opportunities for professional growth, our employees thrive in a culture that values collaboration and innovation. Join us in shaping the future while enjoying the unique advantages of working in a diverse and impactful industry.
Contact Details:
Oldcastle BuildingEnvelope Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Rep (CRL) in Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oldcastle BuildingEnvelope. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oldcastle BuildingEnvelope before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Rep (CRL) in Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oldcastle BuildingEnvelope:Your cover letter is your chance to shine! Tell us why you want to work at Oldcastle BuildingEnvelope specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oldcastle BuildingEnvelope!
How to prepare for a job interview at Oldcastle BuildingEnvelope
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
