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- Tasks: Lead and manage non-trading operations, focusing on administration and health & safety.
- Company: Bestway is a growing company dedicated to customer satisfaction and teamwork.
- Benefits: Enjoy 30 days annual leave, a company pension, and free on-site parking.
- Why this job: Join a supportive team where you can make a real impact and grow your career.
- Qualifications: Exceptional knowledge of systems, health & safety, and excellent leadership skills required.
- Other info: Full-time role with 44 hours per week; shift details to be confirmed.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
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Client:
Oldbury
Location:
United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
7def6ff5076e
Job Views:
6
Posted:
01.08.2025
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Job Description:
We now have an opportunity for a Non-Trading Team Leader to join the team at our Oldbury branch:
You will be responsible for effectively leading and managing the non-trading responsibilities of the branch operations, in particular Administration and Health & Safety. You will support and assist the Operations Manager in achieving and exceeding all depot KPI’s, targets, and objectives.
Key duties will include:
- Ensure all administration processes within the depot are carried out efficiently, effectively, and in accordance with legislative guidelines and procedures.
- Ensure full compliance with Health & Safety activities within the depot.
- Control of customer credit and debt.
- Control of customer credit notes and claims.
- Pricing and File Maintenance.
- Meet or exceed all Customer Satisfaction targets and scores.
- Drive standards for excellent customer satisfaction, ensuring a positive shopping experience.
- Ensure all company policies and procedures related to administration are effectively implemented and embedded.
We’re looking for someone with:
- Exceptional knowledge of systems and procedures
- Up-to-date knowledge of Health & Safety policies and procedures
- Highly organized with excellent planning skills to manage and prioritize tasks
- Excellent data analysis skills
- Good problem-solving skills with innovative solutions
- Significant experience in delivering excellent Customer Service and Customer Satisfaction results
- Excellent leadership and team-building skills
- Empathetic and empowering leadership style with clear direction and confident delegation
- Excellent verbal and written communication skills
In return for your hard work and commitment, we offer:
- 30 days of annual leave (including Bank Holidays)
- Company pension
- Free on-site parking
- Supportive training and equipment to help you perform your role effectively.
Details:
- Job type: Full-time, permanent
- Hours of work: 44 hours per week
- Shift: TBC
About Bestway:
At Bestway, we’re passionate about meeting our customers’ needs and working as a team to grow our business. If you’re looking for an opportunity to make an impact in an ambitious company that has grown from humble beginnings, you could be the person we’re looking for.
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Non Trading Team Leader - Bestway Oldbury employer: Oldbury
Contact Detail:
Oldbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non Trading Team Leader - Bestway Oldbury
✨Tip Number 1
Familiarise yourself with Bestway's values and mission. Understanding their commitment to customer satisfaction and teamwork will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Brush up on your knowledge of Health & Safety regulations relevant to the role. Being able to discuss specific policies and how you've implemented them in past roles will demonstrate your expertise and readiness for the position.
✨Tip Number 3
Prepare examples of how you've successfully led teams in previous positions. Highlighting your leadership style and how it has positively impacted team performance will resonate well with the hiring managers.
✨Tip Number 4
Network with current or former employees of Bestway if possible. Gaining insights into the company culture and expectations can give you an edge in understanding what they value in a Non-Trading Team Leader.
We think you need these skills to ace Non Trading Team Leader - Bestway Oldbury
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Non-Trading Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration, health & safety, and customer service. Use bullet points for clarity and include specific achievements that demonstrate your leadership and problem-solving skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your exceptional knowledge of systems and procedures, as well as your experience in delivering excellent customer satisfaction. Make sure to convey your leadership style and how it aligns with Bestway's values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Oldbury
✨Know Your Health & Safety Policies
Make sure you have a solid understanding of current Health & Safety regulations. Be prepared to discuss how you would ensure compliance within the depot and share examples from your past experiences.
✨Demonstrate Leadership Skills
Prepare to showcase your leadership style. Think of specific instances where you've successfully led a team, empowered others, or resolved conflicts. This will help illustrate your ability to manage and motivate a team effectively.
✨Showcase Your Customer Service Experience
Be ready to talk about your experience in delivering excellent customer service. Highlight any strategies you've implemented to improve customer satisfaction and how you measure success in this area.
✨Prepare for Data Analysis Questions
Since the role requires strong data analysis skills, brush up on relevant tools and techniques. Be prepared to discuss how you've used data to drive decisions or improve processes in previous roles.
