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For Companies At a Glance
- Tasks: Lead the front desk team, ensuring every guest feels welcome and cared for.
- Company: Join a top-rated hospitality company known for its people-first culture.
- Benefits: Enjoy discounted hotel stays, flexible working, and free meals on duty.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of Edinburgh's historic heart and create memorable guest experiences.
- Qualifications: Experience in guest services with strong communication and leadership skills.
The predicted salary is between 24000 - 36000 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey…
OUR HOTEL
Old Town Chambers is a five-star luxury apartment hotel just off the Royal Mile, set within beautifully restored 15th-century buildings. Part of Marriott\’s Autograph Collection, it offers stylish serviced apartments and exceptional guest experiences. Join our team and be part of Edinburgh\’s historic heart.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day\’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL
What you\’ll be doing..
- Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
- Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
- Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
- Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
- Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
- Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
- Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
- Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.
WHAT WE NEED FROM YOU
- A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
- Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
- Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
- Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
- Ready to make quick, confident decisions that keep things running smoothly.
- High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please inform us.
INDHOTEL
Front Office Supervisor employer: Old Town Chambers, Autograph Collection
Contact Detail:
Old Town Chambers, Autograph Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at RBH or similar hotels. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest services shine through. Share stories that highlight your experience and how you handle challenges with a smile.
✨Tip Number 3
Be proactive! If you see a role that fits you, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you’re serious about joining the team!
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Think of examples where you've adapted to new situations or solved problems on the spot. This will impress during interviews!
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Front Office Supervisor role. Highlight your relevant experience and skills that match what we’re looking for, like your leadership abilities and guest service expertise.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid any fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Old Town Chambers, Autograph Collection
✨Know the Hotel Inside Out
Before your interview, take some time to research Old Town Chambers and its unique offerings. Familiarise yourself with its history, the services provided, and what sets it apart in the hospitality industry. This knowledge will not only impress your interviewers but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Front Office Supervisor, you'll be leading a team and interacting with guests daily. Prepare examples from your past experiences where you've successfully managed a team or resolved guest issues. Highlight your communication skills and ability to create a positive atmosphere, as these are key traits they’re looking for.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to tackle challenges on the front desk. Be ready to discuss how you handled busy check-ins or special requests. Showing that you can think on your feet and maintain composure under pressure will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they celebrate successes. This shows your enthusiasm for the role and helps you gauge if the hotel’s culture aligns with your values.