At a Glance
- Tasks: Lead a dynamic hotel team and elevate guest experiences in a stunning countryside setting.
- Company: Join the Accor network, a leader in responsible hospitality with over 5,500 hotels worldwide.
- Benefits: Enjoy free meals, on-site parking, discounts, and extensive learning opportunities.
- Other info: Embrace a vibrant work culture with excellent growth potential and recognition programmes.
- Why this job: Make a real impact on guest satisfaction while developing your career in hospitality.
- Qualifications: Previous premium hotel experience and a passion for creating memorable guest experiences.
The predicted salary is between 30000 - 40000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Old Thorns Hotel & Resort is a four-star hotel, set in 400 acres of picturesque Hampshire countryside and offers customers a unique experience all in one place. It is easily accessible from the A3, only 30 minutes from the M25 and Portsmouth. With bedrooms, residences & penthouses, a championship golf course, meeting and events spaces, restaurants, a health club and a beauty spa, Old Thorns is the ideal destination for our customers to enjoy a night away, staycation, wedding, event, golf break, conference and much more.
We are looking for a driven, people-first Hotel Manager to take full ownership of our Resort leading the team and elevating the guest experience.
Main Responsibilities- Overall day-to-day leadership of hotel operations, including front office, housekeeping, food & beverage, maintenance, culinary, health club & spa, duty manager - guest services
- Implementation and monitoring of brand/service standards, SOP's
- Support Accor and Mvenpick system implementations
- Revenue optimisation & maximisation, cost control, P&L and payroll accountability
- Team development, rostering optimisation / operational efficiencies across departments, performance management
- Health & safety, compliance management, support and lead Green Key Certification, deliver high consistent guest expectations satisfaction - (RPS) ownership
- Strategic input on property improvements, CAPEX, all other key management support functions
- Previous premium hotel experience is essential.
- Hospitality Management experience - familiarity of a resort would be advantageous.
- A strong commercial acumen with a track record of meeting or exceeding revenue & profitability targets.
- Passion for creating memorable guest experiences with a meticulous eye for detail.
- Countryside setting
- A large variety of Learning & Development opportunities (including apprenticeships and courses)
- Free meals on duty
- Free on-site parking
- Long Service Awards & Long Service Holiday Entitlement
- Employee Recognition Programmes
- 28 days paid holiday entitlement
- Refer a Friend Bonus Scheme (£100)
- Discounts across all Food & Beverage outlets
- Discounted access to our on-site gym and pool
- Discounts on Spa Treatments and Products
- Discount on Golf Retail Products in the Proshop
- Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!)
Hotel Manager in Southampton employer: OLD THORNS HOTEL AND RESORT
Join Old Thorns Hotel & Resort, a proud member of the Accor network, where we prioritise your growth and well-being in a stunning Hampshire countryside setting. With a strong commitment to responsible hospitality, we offer extensive learning and development opportunities, competitive benefits including free meals and on-site parking, and a vibrant work culture that values every team member's contribution. As a Hotel Manager, you will lead a dedicated team in creating unforgettable experiences for our guests while enjoying the perks of working in a unique and picturesque environment.
Contact Details:
OLD THORNS HOTEL AND RESORT Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Hotel Manager role. You never know who might have the inside scoop on an opportunity that’s just perfect for you.
✨Tip Number 2
Show up and shine! Attend industry events, job fairs, or even local meet-ups. Engaging with people face-to-face can leave a lasting impression and help you stand out from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Research hotels you admire, like Old Thorns, and reach out directly. Express your passion for their brand and how you can contribute to their vision of responsible hospitality.
✨Tip Number 4
Utilise our website! Apply through StudySmarter to streamline your application process. We’re here to support you every step of the way, so make sure you take advantage of all the resources we offer.
We think you need these skills to ace Hotel Manager in Southampton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through. We want to see how much you care about creating memorable experiences for guests and how you can contribute to our vision of responsible hospitality.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in hotel management. We’re looking for specific examples of how you've led teams and improved guest satisfaction, so don’t hold back on those achievements!
Be Authentic:We value authenticity, so be yourself in your application. Share your unique story and what makes you a great fit for Old Thorns Hotel & Resort. Remember, we’re looking for someone who embodies the spirit of a Heartist!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at OLD THORNS HOTEL AND RESORT
✨Know Your Hotel Inside Out
Before the interview, make sure you research Old Thorns Hotel & Resort thoroughly. Familiarise yourself with its services, amenities, and unique selling points. This will not only show your genuine interest but also help you tailor your answers to align with their values and guest experience focus.
✨Showcase Your People Skills
As a Hotel Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully managed teams in the past, highlighting your people-first approach. Be ready to discuss how you handle conflicts and motivate staff to create memorable guest experiences.
✨Demonstrate Commercial Acumen
Given the emphasis on revenue optimisation and cost control, come prepared with examples of how you've previously met or exceeded financial targets. Discuss your strategies for improving profitability while maintaining high service standards, as this will resonate well with the interviewers.
✨Emphasise Your Commitment to Sustainability
With a focus on responsible hospitality, be ready to talk about your experience with sustainability initiatives. Share any relevant projects you've led or participated in, especially those that align with Green Key Certification or similar environmental standards, to show you're a perfect fit for their vision.
