At a Glance
- Tasks: Lead a dynamic hotel team and elevate guest experiences in a stunning countryside setting.
- Company: Join the Accor network, a leader in responsible hospitality with over 5,500 hotels worldwide.
- Benefits: Enjoy free meals, on-site parking, discounts, and extensive learning opportunities.
- Other info: Embrace a vibrant work culture with excellent growth potential and recognition programmes.
- Why this job: Make a real impact on guest satisfaction while developing your career in hospitality.
- Qualifications: Previous premium hotel experience and a passion for creating memorable guest experiences.
The predicted salary is between 35000 - 45000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Old Thorns Hotel & Resort is a four-star hotel, set in 400 acres of picturesque Hampshire countryside and offers customers a unique experience all in one place. It is easily accessible from the A3, only 30 minutes from the M25 and Portsmouth. With bedrooms, residences & penthouses, a championship golf course, meeting and events spaces, restaurants, a health club and a beauty spa, Old Thorns is the ideal destination for our customers to enjoy a night away, staycation, wedding, event, golf break, conference and much more.
We are looking for a driven, people-first Hotel Manager to take full ownership of our Resort leading the team and elevating the guest experience.
Main Responsibilities- Overall day-to-day leadership of hotel operations, including front office, housekeeping, food & beverage, maintenance, culinary, health club & spa, duty manager - guest services.
- Implementation and monitoring of brand/service standards, SOP's.
- Support Accor and Mvenpick system implementations.
- Revenue optimisation & maximisation, cost control, P&L and payroll accountability.
- Team development, rostering optimisation / operational efficiencies across departments, performance management.
- Health & safety, compliance management, support and lead Green Key Certification, deliver high consistent guest expectations satisfaction - (RPS) ownership.
- Strategic input on property improvements, CAPEX, all other key management support functions.
- Previous premium hotel experience is essential.
- Hospitality Management experience - familiarity of a resort would be advantageous.
- A strong commercial acumen with a track record of meeting or exceeding revenue & profitability targets.
- Passion for creating memorable guest experiences with a meticulous eye for detail.
- Countryside setting.
- A large variety of Learning & Development opportunities (including apprenticeships and courses).
- Free meals on duty.
- Free on-site parking.
- Long Service Awards & Long Service Holiday Entitlement.
- Employee Recognition Programmes.
- 28 days paid holiday entitlement.
- Refer a Friend Bonus Scheme (£100).
- Discounts across all Food & Beverage outlets.
- Discounted access to our on-site gym and pool.
- Discounts on Spa Treatments and Products.
- Discount on Golf Retail Products in the Proshop.
- Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!).
Hotel Manager in Liphook employer: OLD THORNS HOTEL AND RESORT
Join Old Thorns Hotel & Resort, a proud member of the Accor network, where we prioritise your growth and well-being in a stunning Hampshire countryside setting. With a strong commitment to responsible hospitality, we offer extensive learning and development opportunities, competitive benefits including free meals and on-site parking, and a vibrant work culture that values every team member's contribution. As a Hotel Manager, you will lead a dedicated team in creating unforgettable experiences for our guests while enjoying the perks of working in a unique and picturesque environment.
Contact Details:
OLD THORNS HOTEL AND RESORT Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager in Liphook
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the hotel and its values. Understand their approach to guest experience and sustainability, as this will help you align your answers with their vision. We want to see how you can contribute to creating those memorable moments for guests!
✨Tip Number 3
Showcase your passion for hospitality during interviews. Share specific examples of how you've elevated guest experiences in the past. We love hearing about your successes and how you can bring that same energy to Old Thorns Hotel & Resort.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for driven individuals who embody the spirit of responsible hospitality, so make sure to highlight that in your application!
We think you need these skills to ace Hotel Manager in Liphook
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how much you care about creating memorable experiences for guests. Share specific examples of how you've made a positive impact in previous roles.
Tailor Your CV:Make sure your CV is tailored to the Hotel Manager role. Highlight your relevant experience in hotel operations and team leadership. We love seeing how your skills align with our vision of responsible hospitality!
Be Authentic:Don’t be afraid to show your personality in your application. We’re looking for someone who embodies the Heartist spirit, so let us know what makes you unique and how you can contribute to our team culture.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to the right people. Plus, we can’t wait to read what you have to offer!
How to prepare for a job interview at OLD THORNS HOTEL AND RESORT
✨Know Your Hotel Inside Out
Before the interview, make sure you research Old Thorns Hotel & Resort thoroughly. Familiarise yourself with its services, amenities, and unique selling points. This will not only show your genuine interest but also help you tailor your answers to align with their values and guest experience focus.
✨Showcase Your People Skills
As a Hotel Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully managed teams in the past, highlighting your people-first approach. Be ready to discuss how you handle conflicts and motivate staff to create memorable guest experiences.
✨Demonstrate Commercial Acumen
Given the emphasis on revenue optimisation and cost control, come prepared with examples of how you've previously met or exceeded financial targets. Discuss specific strategies you've implemented that led to increased profitability, showcasing your strong commercial understanding.
✨Emphasise Your Commitment to Sustainability
With a focus on responsible hospitality, be ready to talk about your experience with sustainability initiatives. Share any relevant projects you've been involved in, especially those that align with Green Key Certification, to demonstrate your commitment to both the environment and guest satisfaction.
