At a Glance
- Tasks: Lead a dynamic hotel team and elevate guest experiences in a stunning countryside setting.
- Company: Join the Accor network, a leader in responsible hospitality with over 5,500 hotels worldwide.
- Benefits: Enjoy free meals, on-site parking, discounts, and extensive learning opportunities.
- Other info: Be part of a supportive team with excellent growth potential and recognition programmes.
- Why this job: Make a real impact on guest satisfaction while developing your career in hospitality.
- Qualifications: Previous premium hotel experience and a passion for creating memorable guest experiences.
The predicted salary is between 35000 - 45000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Old Thorns Hotel & Resort is a four-star hotel, set in 400 acres of picturesque Hampshire countryside and offers customers a unique experience all in one place. It is easily accessible from the A3, only 30 minutes from the M25 and Portsmouth. With bedrooms, residences & penthouses, a championship golf course, meeting and events spaces, restaurants, a health club and a beauty spa, Old Thorns is the ideal destination for our customers to enjoy a night away, staycation, wedding, event, golf break, conference and much more.
We are looking for a driven, people-first Hotel Manager to take full ownership of our Resort leading the team and elevating the guest experience.
Main Responsibilities- Overall day-to-day leadership of hotel operations, including front office, housekeeping, food & beverage, maintenance, culinary, health club & spa, duty manager - guest services.
- Implementation and monitoring of brand/service standards, SOP's.
- Support Accor and Mvenpick system implementations.
- Revenue optimisation & maximisation, cost control, P&L and payroll accountability.
- Team development, rostering optimisation / operational efficiencies across departments, performance management.
- Health & safety, compliance management, support and lead Green Key Certification, deliver high consistent guest expectations satisfaction - (RPS) ownership.
- Strategic input on property improvements, CAPEX, all other key management support functions.
- Previous premium hotel experience is essential.
- Hospitality Management experience - familiarity of a resort would be advantageous.
- A strong commercial acumen with a track record of meeting or exceeding revenue & profitability targets.
- Passion for creating memorable guest experiences with a meticulous eye for detail.
- Countryside setting.
- A large variety of Learning & Development opportunities (including apprenticeships and courses).
- Free meals on duty.
- Free on-site parking.
- Long Service Awards & Long Service Holiday Entitlement.
- Employee Recognition Programmes.
- 28 days paid holiday entitlement.
- Refer a Friend Bonus Scheme (£100).
- Discounts across all Food & Beverage outlets.
- Discounted access to our on-site gym and pool.
- Discounts on Spa Treatments and Products.
- Discount on Golf Retail Products in the Proshop.
- Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!).
Hotel Manager employer: OLD THORNS HOTEL AND RESORT
Join Old Thorns Hotel & Resort, a proud member of the Accor network, where we prioritise your growth and well-being in a stunning Hampshire countryside setting. With a strong commitment to responsible hospitality, we offer extensive learning and development opportunities, competitive benefits including free meals and on-site parking, and a vibrant work culture that values every team member's contribution. As a Hotel Manager, you will lead a dedicated team in creating unforgettable experiences for our guests while enjoying the perks of working in a dynamic and supportive environment.
Contact Details:
OLD THORNS HOTEL AND RESORT Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Hotel Manager role. You never know who might have the inside scoop on an opening at a fantastic place like Old Thorns.
✨Tip Number 2
Prepare for those interviews by researching the hotel and its values. Show us how your experience aligns with our commitment to responsible hospitality and creating memorable guest experiences. We love seeing candidates who are genuinely passionate about what we do!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re really interested in being part of the Accor family and all the amazing opportunities we offer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. Remind us why you’re the perfect fit for the Hotel Manager position and reiterate your excitement about the opportunity.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how much you care about creating memorable experiences for guests. Share specific examples of how you've made a positive impact in previous roles.
Tailor Your CV:Make sure your CV is tailored to the Hotel Manager role. Highlight your relevant experience in hotel operations and team leadership. We love seeing how your skills align with our vision of responsible hospitality!
Be Authentic:Don’t be afraid to show your personality in your application. We’re looking for someone who embodies the Heartist spirit, so let us know what makes you unique and how you can contribute to our team culture.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at OLD THORNS HOTEL AND RESORT
✨Know Your Hotel Inside Out
Before the interview, make sure you research Old Thorns Hotel & Resort thoroughly. Familiarise yourself with its services, amenities, and unique selling points. This will not only show your genuine interest but also help you tailor your answers to align with their values and guest experience focus.
✨Showcase Your People Skills
As a Hotel Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully managed teams in the past, highlighting your people-first approach. Be ready to discuss how you handle conflicts and motivate staff to create memorable guest experiences.
✨Demonstrate Commercial Acumen
Since the role requires strong commercial skills, come prepared with examples of how you've optimised revenue and controlled costs in previous positions. Discuss specific strategies you've implemented that led to increased profitability, as this will resonate well with their expectations.
✨Emphasise Your Commitment to Sustainability
With a focus on responsible hospitality, be ready to talk about your understanding of sustainability practices in the hotel industry. Share any initiatives you've been part of that support environmental goals, such as Green Key Certification, to show you're aligned with their vision.
