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- Tasks: Welcome guests, manage check-ins, and create memorable experiences.
- Company: Join a family of unique hotels with a warm, inclusive culture.
- Benefits: Competitive pay, service charge, free meals, and discounts across hotels.
- Why this job: Be part of a team that values relationships and work-life balance.
- Qualifications: Experience in hospitality and a passion for guest service.
- Other info: Opportunities for growth and internal promotions available.
The predicted salary is between 988 - 1219 £ per month.
Location: Located just 15 miles from Oxford, Old Swan & Minster Mill is in the picturesque village of Minster Lovell. Consisting of both a quintessentially country English Inn and a modern riverside hotel.
Service charge: We pay our team service charge each month. This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel – every penny received is paid out to the team. Service charge can be in the region of £150 a month (close to £2000 per year) for a full-time employee. Free parking is available on site, and we offer discounted staff taxis for those that don’t drive.
Receptionist role: Come and join our team as a Receptionist and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar role. Being host to our guests means you’ll play a large part in making sure they make memories to last a lifetime.
Check out some of the key points about the role:
- Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
- You spend a lot of your life at work, meaning often your colleagues become friends, and we encourage that.
- We want our employees to build close relationships across all teams.
- Ensuring all our guests have a memorable experience.
- We are one team, so we will all muck in from time to time, helping each other across departments.
- Work/life balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – 25% off food & beverage in our hotels plus staff rate of £25 B&B per person across the group; friends and family get special rates too.
- Externally run confidential helpline as part of our Employee Assistance Programme.
- Meals when you are on duty are free.
- Be curious – we encourage our teams to learn and develop with development pathways described as unique to us.
- Opportunity to progress and move up – hundreds of internal promotions, including to General Manager level.
- Milestone rewards for each year of service, such as Champagne, afternoon tea, or dinner; longer stays or extra days off and a special gift for big milestones.
About our family of hotels: We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
If you’re the type of person that likes to learn and share the wisdom, get in touch.
Hotel Receptionist in Minster Lovell employer: Old Swan and Minster Mill
Contact Detail:
Old Swan and Minster Mill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Minster Lovell
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Old Swan & Minster Mill. Familiarise yourself with their services and culture. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Be yourself during the interview! The role is all about personality and passion, so let your true self shine through. Share your experiences and how they relate to hosting guests and building relationships – that’s what they’re looking for!
✨Tip Number 3
Don’t hesitate to ask questions! Show your curiosity about the role and the team. Ask about their work culture, how they support each other, or what a typical day looks like. This not only shows your interest but also helps you gauge if it’s the right fit for you.
✨Tip Number 4
Apply through our website or send a WhatsApp message with FAMILYFIRST! It’s a quick way to get in touch and shows you’re keen to join the team. Plus, it’s a great opportunity to start a conversation and learn more about the role directly from the team.
We think you need these skills to ace Hotel Receptionist in Minster Lovell
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the role of a Hotel Receptionist. Highlight any relevant experience and skills that match what we’re looking for, like customer service or teamwork.
Keep It Professional Yet Friendly: While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors before hitting send – first impressions count!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our lovely team!
How to prepare for a job interview at Old Swan and Minster Mill
✨Know the Hotel Inside Out
Before your interview, take some time to research Old Swan & Minster Mill. Familiarise yourself with its history, services, and unique features. This will not only impress your interviewers but also help you understand how you can contribute to creating memorable experiences for guests.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. Prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to handle inquiries, resolve issues, and create a welcoming atmosphere. Remember, personality matters!
✨Emphasise Team Spirit
The hotel values teamwork, so be ready to discuss your experience working collaboratively. Share stories that demonstrate your willingness to support colleagues across departments and how you contribute to a positive work environment. This shows you’re a great fit for their culture.
✨Be Flexible and Open-Minded
Flexibility is key in hospitality. Be prepared to discuss your availability and willingness to adapt to different shifts or roles as needed. This will show that you understand the demands of the job and are ready to muck in wherever necessary.
