At a Glance
- Tasks: Lead a vibrant team and ensure exceptional customer service in a lively pub environment.
- Company: Join Richmond's most loved local pub, The Old Ship, with a welcoming atmosphere.
- Benefits: Enjoy career development, discounts, free meals, and 28 days holiday.
- Other info: Opportunities for internal promotions and ongoing training available.
- Why this job: Be part of an exciting sports venue while honing your hospitality skills.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Richmond’s most loved local! Situated in the heart of Richmond High Street, just a stone’s throw from the river Thames and a short stroll to Richmond Park, The Old Ship is a traditional British pub perfect for any occasion. Our seasonal menu showcases fresh, premium British produce, prepared daily. Whether you’re stopping by for a quick bite before the theatre or joining us for a hearty pre‑match meal before heading to Twickenham for the rugby, we’ve got something for everyone. Looking for the best sports atmosphere in Richmond? From rugby and football to all the biggest live sporting events, our seven screens ensure you won’t miss a moment of the action. General Manager Ian and the team look forward to giving you a warm welcome at The Old Ship. Do you think this sounds like the place for you? Then apply now to join Richmond’s most exciting sports venue with all of the pleasures of a traditional English pub!
What We Offer Our Assistant Managers:
- Access to our Career Pathway and development towards GM - A large majority of our GM appointments are internal
- Access to our fully funded apprenticeships and training and development courses
- 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Access to our Share Save Scheme
- Free Meals
- 28 Days holiday per year
- Company Pension Scheme
What we look for in an Assistant Manager:
We are looking for a motivated & experienced Assistant Manager to join and lead our team in our stylish, food focused pub. As the successful Assistant Manager you will have a genuine passion for exceptional customer service and a pro‑active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
Assistant Manager employer: Old Ship, Richmond
The Old Ship is not just a traditional British pub; it's a vibrant community hub located in the heart of Richmond, offering a fantastic work environment where employees can thrive. With a strong focus on career development, including access to apprenticeships and a clear pathway to management roles, we ensure our team members are supported in their growth. Enjoy generous benefits such as discounts at Young's Pubs, free meals, and a company pension scheme, all while being part of a passionate team dedicated to delivering exceptional customer service in a lively sports atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the pub scene in Richmond! Visit The Old Ship and chat with the staff or customers. This will give you a feel for the atmosphere and help you connect with the team during your interview.
✨Tip Number 2
Show off your passion for customer service! When you meet the team, share your experiences and how you've gone above and beyond for customers in the past. We love hearing about real-life examples!
✨Tip Number 3
Be proactive! If you see an opportunity to improve something at the pub, mention it during your chat. It shows you're already thinking like a leader and are keen to contribute to our success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about providing exceptional customer service and creating a great atmosphere at The Old Ship.
Tailor Your CV:Make sure your CV highlights relevant experience in the pub or restaurant industry. We love seeing how your past roles have prepared you for this Assistant Manager position, so don’t hold back on those details!
Be Yourself:We’re looking for someone who fits in with our team, so don’t be afraid to let your personality come through in your application. Share your unique approach to team management and how you motivate others!
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Old Ship, Richmond
✨Know the Venue Inside Out
Before your interview, make sure you know The Old Ship like the back of your hand. Familiarise yourself with the menu, the atmosphere, and what makes it special. This will show your genuine interest in the pub and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As an Assistant Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your passion for creating a great experience, which is exactly what they’re looking for.
✨Highlight Your Team Management Experience
Be ready to discuss your approach to team management. Share specific instances where you successfully trained or motivated your team. This will illustrate your proactive approach and commitment to developing others, aligning perfectly with their expectations.
✨Express Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Talk about why you love working in this field and how you see your career progressing. This will resonate with them as they seek someone committed to growing within their company.
