At a Glance
- Tasks: Lead the reception team, ensuring exceptional guest experiences and smooth hotel operations.
- Company: Join the luxurious Old Parsonage Hotel, part of The Oxford Collection.
- Benefits: Competitive salary, meals on duty, discounts, and opportunities for career development.
- Other info: Enjoy a supportive culture with excellent growth opportunities.
- Why this job: Be part of a passionate team in a stunning five-star environment.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 29744 - 29744 £ per year.
We are looking for a Senior Hotel Receptionist to join our team at the luxurious five-star plus Old Parsonage Hotel, which is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar. Having recently undergone a complete refurbishment programme, we have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline. We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers.
As a member of the team, we are looking for an exceptional candidate who shares these values. The ideal candidate will:
- Have a passion for hospitality, with high level attention to detail and a positive can-do attitude with a keen willingness to learn
- Have the ability to lead, inspire and motivate people
- Be excellent at interpersonal communication and teamwork
- Have wide-ranging experience working in a similar luxury environment
Responsibilities of the Senior Receptionist:
- Lead by example in terms of behaviour, attitude, appearance, knowledge, performance, hospitality and customer service.
- Ensure the bar team immediately welcome and acknowledge all guests at all times, and anticipate drink refills/food orders where appropriate.
- Liaise with Front Office Manager / Assistant Front Office Manager to address and record any disciplinary matters when necessary.
- Responsible for observing and complying with the company’s fire plan and health and safety policy.
- Train and encourage the reception team to follow the daily checklists.
- Contribute to the smooth running of the hotel by interacting productively and effectively with all other departments.
- Be equipped with the knowledge to provide information to our guests, of all hotel facilities and services, our sister hotel and restaurants, and relevant local information.
- Employ diplomacy and tact when faced with guest comments or complaints in the absence of a senior manager.
We offer a sensible shift pattern, across a 40-hour working week (Monday to Sunday rota with two days off) with an OTE up to £14.30 per hour, £29,744.00 per annum, including non-contractual tronc (service charge). Part-time hours may also be considered.
Senior Receptionist Benefits:
- Meals on duty
- 50% discount on food within our restaurants
- Up to £700 recruitment incentive
- Uniform provided
- Membership to our Employee Assistance Programme with Hospitality Action
- Pension scheme
- Opportunities to develop within our Company
- 28 days holiday inclusive of bank holidays per annum (pro-rata)
- A paid day off on your birthday
- Team awards and prizes
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service
Eligibility to work within the UK must be proven and two references should be available on request.
Senior Hotel Receptionist in Oxford employer: Old Parsonage Hotel
Join the exceptional team at the Old Parsonage Hotel, where we pride ourselves on creating a supportive and inspiring work environment. As a Senior Hotel Receptionist, you will benefit from comprehensive training and development opportunities, alongside a competitive salary and generous perks such as meals on duty and discounts at our restaurants. With a focus on employee well-being and career growth, we are committed to investing in our staff to ensure both their success and the satisfaction of our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Hotel Receptionist in Oxford
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, spend some time researching the Old Parsonage Hotel and its sister properties. Familiarise yourself with their services, values, and what makes them stand out in the luxury market. This will help you connect better during your conversation.
✨Tip Number 2
Show off your personality! When you meet the team, let your passion for hospitality shine through. Share stories from your previous experiences that highlight your attention to detail and ability to lead a team. Remember, they want someone who fits into their culture!
✨Tip Number 3
Ask questions that matter! Prepare thoughtful questions about the hotel's operations, team dynamics, and growth opportunities. This shows you're genuinely interested in being part of their collective and eager to contribute to their success.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also gives you a chance to showcase your enthusiasm for joining our team at the Old Parsonage Hotel.
We think you need these skills to ace Senior Hotel Receptionist in Oxford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your attention to detail and positive attitude. We want to see how you can bring that passion to our team at the Old Parsonage Hotel.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your experience in luxury environments and any leadership roles you've had. We appreciate candidates who take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team at the luxurious Old Parsonage Hotel.
How to prepare for a job interview at Old Parsonage Hotel
✨Know the Hotel Inside Out
Before your interview, make sure you research the Old Parsonage Hotel and its sister properties. Familiarise yourself with their services, facilities, and recent refurbishments. This knowledge will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Hospitality Passion
During the interview, express your passion for hospitality clearly. Share specific examples from your past experiences where you went above and beyond for guests. This will demonstrate your commitment to providing exceptional service, which is crucial for a Senior Hotel Receptionist.
✨Highlight Leadership Skills
As a Senior Receptionist, you'll need to lead and inspire your team. Be prepared to discuss your leadership style and provide examples of how you've motivated others in previous roles. This will reassure the interviewers that you can effectively manage and train the reception team.
✨Practice Interpersonal Communication
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews with a friend or family member to refine your responses and ensure you come across as approachable and professional.
