At a Glance
- Tasks: Lead the reception team, ensuring exceptional guest experiences and smooth operations.
- Company: Join the charming Old Parsonage Hotel, a luxury 5-star destination in Oxford.
- Benefits: Competitive salary, flexible shifts, discounts, and opportunities for career growth.
- Other info: Enjoy a supportive work environment with training and development opportunities.
- Why this job: Be part of a dynamic team in a historic hotel, making guests feel at home.
- Qualifications: Strong communication skills and experience in luxury hospitality management.
The predicted salary is between 30000 - 32450 £ per year.
Oxford’s 17th-century Old Parsonage Hotel combines original charm and character with all the luxury, amenities and technology available to an independently owned 5-star hotel.
Best known by locals and visitors alike for its eclectic country house allure, chic modern interiors and striking 20th-century portraits, the Old Parsonage is a luxury home-from-home with impeccable hospitality.
The Old Parsonage Hotel is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar.
We have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.
We offer support, training, and development opportunities to help your career flourish.
We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers.
As a member of our team, we are looking for an exceptional candidate who shares these values.
We are looking for a Reception Manager to join our Reception team at the Old Parsonage Hotel.
Key skills required
- Strong communication and organisational skills
- Ability to deliver exceptional customer service and anticipate guests' needs
- Positive ‘can-do’ attitude with a ‘yes’ mentality - extremely service orientated, proactive and decisive
- High attention to detail and five-star standards
- Comprehensive knowledge of all reception activities and duties
- Good numeracy skills, a strong personality and confidence in dealing with high-level clientele
- A proven track record of team management within luxury hospitality/hotels
- Ability to work well under pressure, keep calm and act responsibly in cases of emergency
- A strong communicator with a high command of written and spoken English
Key requirements and responsibilities of the Reception Manager
- Support and encourage a culture of impeccably high standards, flawless customer service and meaningful guest interaction.
- Focus on being a presence front of house, greeting arriving and departing guests, whether they be resident or non-resident – to thank them and obtain feedback regarding their stay.
- Be proactive in walking around the hotel and noting any observations to Heads of Department and the Maintenance team.
- Support the hotel revenue management strategy. Attend weekly meetings to review reservations performance against budgeted turnover.
- Encourage repeat guests to book direct in order to reduce commissions and obtain feedback regarding our booking processes.
- Assist with reservations capturing as much information as possible and ensure the details of every reservation are accurate.
- Adhere to credit policies to ensure all revenue expected is received.
- Responsible for the efficient and safe handling of all cash and credit card transactions, together with all floats.
- Ensure the Night Audit is carried out by the Night Supervisor at the end of every working day, and all necessary reports are prepared and distributed.
- Accountable for the financial control of the Front Office department, including all wages and semi-direct costs.
- With support of the General Manager, to manage all aspects of Access People system for the reception team-rotas, absences, holidays, sickness.
- Promptly and efficiently tackle any guest complaints or queries. Discuss all serious complaints with the Managing Director and/or General Manager.
- Encourage the team to respect guest confidentiality and GDPR regulations at all times, to be discreet, professional and positive when referring to or sharing information related to our guests.
- Ensure the highest level of security is maintained with regards to master keys, guest room and vehicle keys.
- Leadership & Communication
- Responsible for the management and operational performance of the reception team – follow the company HR lifecycle.
- Pre-empt and adapt front office staffing levels according to business levels.
Communicate regularly with General Manager and HR to discuss recruitment and training needs.
Manage team recruitment process via Recruit Genie system with support of General Manager.
- Ensure all employee records are kept and shared with HR in relation to managing team performance i. e. probationary performance reviews-1’s, Job Chats, return to work meetings following sickness.
General
- Attend the weekly management meetings for the hotel, disclose weekly revenue figures, internal operational or HR issues and guest feedback.
- Maintain open and forthright lines of communication about the reception department with the General Manager.
- Ensure a safe and secure environment for guests, staff and visitors is maintained at all times by ensuring that all H&S guidelines and policies are diligently followed.
We offer a flexible shift pattern, working 5 days out of 7 per week, on a Monday-Sunday rota.
You will be offered an OTE up to £37,000.00 per annum, depending on experience, including non-contractual service charge (tronc).
Reception Manager Benefits
- Meals on duty
- 50% discount on food within our restaurants
- Complimentary ‘Manager’s meal’ within one of our restaurants every six months
- Complimentary ‘Manager’s hotel stay’ within one of our hotels every six months
- Up to £700 recruitment incentive
- Membership to our Employee Assistance Program with Hospitality Action
- Pension scheme
- Uniform Allowance
- Opportunities to develop within the Company
- 28 days holiday inclusive of bank holidays per annum
- A paid day off on your birthday
- Team awards and prizes
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service
Eligibility to work within the UK must be proven and two references should be available on request.
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Reception Manager in Oxford employer: Old Parsonage Hotel
Join the prestigious Old Parsonage Hotel, where we pride ourselves on creating a supportive and nurturing work environment for our team. As a Head Housekeeper, you will benefit from comprehensive training and development opportunities, competitive pay, and a range of perks including discounts at our restaurants and hotels, making it an ideal place for those passionate about hospitality to thrive. Our commitment to employee well-being and career growth, combined with the charm of central Oxford, makes us an exceptional employer in the luxury hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Old Parsonage Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Old Parsonage Hotel
Don't be shy about reaching out to Old Parsonage Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Old Parsonage Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Old Parsonage Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
