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- Tasks: Welcome guests, assist with requests, and ensure a smooth night shift experience.
- Company: Join the luxurious Old Parsonage Hotel in the heart of Oxford.
- Benefits: Earn up to £15.50 per hour, enjoy meals on duty, and receive discounts at our restaurants.
- Why this job: Be part of a supportive team and develop your hospitality career in a stunning environment.
- Qualifications: Experience in customer service and knowledge of the local area is essential.
- Other info: Flexible part-time hours with opportunities for growth and team rewards.
The predicted salary is between 13 - 16 £ per hour.
The independently owned Old Parsonage Hotel, centrally located in Oxford city centre, is a 5-star hotel with 35 luxury bedrooms. We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of the team, we are looking for an exceptional candidate who shares these values.
We are currently looking for an individual who is a natural leader in hospitality, to join our small luxury hotel as a part-time Hotel Night Supervisor. You will be professional, confident, and self-motivated, required to welcome guests and assist them with all their requests. You will need to have a comprehensive understanding of all hotel services and a sound knowledge of Oxford and its surrounding areas. You will work with other departments within the hotel to ensure our guests feel welcome throughout their stay.
Duties of the Night Supervisor:- To welcome guests in a friendly and accommodating manner, making a great first impression
- Provide information to guests and assist with luggage
- Assist with requests; booking taxis, giving directions, room service (to assist hotel guests with the drinks and food orders from the night menu)
- To learn and retain a comprehensive understanding of all hotel services – and useful local information - to ensure maximum benefit to the guest and the ability to work effectively
- Maintaining all necessary aspects of security for the hotel during the night shift
- To check guests in and out of the hotel, observing housekeeping status, ensuring the correct rates are charged, that all services are correctly billed and that the guests’ payments are properly processed
- To bank cash and cheques received during your shift
- To follow correct shift procedures and checklists at all times, ensuring that daily tasks are completed and a thorough handover takes place at the end of your shift
- Provide friendly and professional customer service
- Ability to work under pressure
- Experience working in a similar guest-facing role
- Knowledge of the local area
- Good computer literacy
- Effective time management and organisational skills
We offer an excellent rate of pay for a part-time position, working 3 shifts per week, from 10pm to 7am. An OTE up to £15.50 per hour, including non-contractual tronc (service charge).
Part-time Night Supervisor Benefits:- Meals on duty
- 50% discount on food within our restaurants
- Up to £700 recruitment incentive
- Uniform provided
- Membership to our Employee Assistance Programme with Hospitality Action
- Pension scheme
- Holidays in accordance with the statutory minimum
- Opportunities to develop within our Company
- A paid day off on your birthday
- Team awards and prizes
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service
Eligibility to work within the UK must be proven and two references should be available on request.
Part - time Night Supervisor in Oxford employer: Old Parsonage Hotel
Contact Detail:
Old Parsonage Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part - time Night Supervisor in Oxford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Supervisor role at the Old Parsonage Hotel.
✨Tip Number 2
Show off your local knowledge! When you get the chance to chat with potential employers, drop in some interesting facts about Oxford and its attractions. It’ll show them you’re not just any candidate, but someone who truly understands the area and can enhance the guest experience.
✨Tip Number 3
Be ready for those tricky questions! Prepare answers for common interview questions, especially around customer service and handling pressure. Think of examples from your past roles that highlight your skills as a natural leader in hospitality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at the Old Parsonage Hotel. Let’s make it happen!
We think you need these skills to ace Part - time Night Supervisor in Oxford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and why you’d be a great fit for our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in hospitality and how they’ve prepared you for the Night Supervisor position at the Old Parsonage Hotel.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Old Parsonage Hotel
✨Know Your Hotel Inside Out
Before the interview, make sure you have a solid understanding of the Old Parsonage Hotel and its services. Familiarise yourself with the hotel’s history, amenities, and the local area. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Night Supervisor, you'll be the face of the hotel during the night shift. Prepare examples from your past experiences where you've provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond for guests to demonstrate your ability to create a welcoming atmosphere.
✨Demonstrate Leadership Qualities
Since this role requires natural leadership, think of instances where you've led a team or taken charge in a challenging situation. Be ready to discuss your approach to managing staff and ensuring smooth operations during the night shift, as well as how you would handle any issues that arise.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and opportunities for growth within the company. This shows your enthusiasm for the position and helps you gauge if the hotel is the right fit for you.
