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- Tasks: Welcome guests with a smile and provide top-notch service at our luxury hotel.
- Company: Join the prestigious Old Parsonage Hotel, part of The Oxford Collection.
- Benefits: Enjoy competitive pay, discounts, meals on duty, and career development opportunities.
- Other info: Flexible shifts and a supportive work culture await you!
- Why this job: Be part of a dynamic team in a stunning five-star environment.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
The predicted salary is between 27040 - 37856 £ per year.
We are looking for a Hotel Receptionist to join our team at the luxurious five-star plus Old Parsonage Hotel, which is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar. Having recently undergone a complete refurbishment programme, we have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline. We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of the team, we are looking for an exceptional candidate who shares these values.
Duties & Responsibilities:
- Welcome our guests in a friendly and accommodating manner, by telephone or in person.
- Be equipped with the knowledge to provide information to our guests, about all hotel facilities and services, our sister hotel and restaurants, and relevant local information.
- Provide an expert check-in / out experience to hotel guests, ensuring the correct rates are charged, all services are correctly billed, and the guests’ payments are properly processed.
- Provide informative show-rounds of the hotel, restaurant and private dining.
- Assist guests with luggage (there are no lift facilities in the building, therefore a high level of manual handling and use of the stairs are required with this role).
Requirements for the role:
- Thrive on welcoming our guests
- Able to work under pressure
- Excellent attention to detail
- Strong organizational skills
- Be fluent in verbal and written English and have strong IT literacy
- A keen willingness to learn
- Experience in a similar 5-star, luxury hotel environment would be beneficial
We offer a flexible shift pattern with an excellent rate of pay for a full-time position, working 5 days out of 7 per week. You will be offered an OTE up to £13.00 per hour, £27,040 per annum, including non-contractual tronc (service charge), working 40 hours per week (Monday-Sunday rota). Part-time hours may also be considered.
Hotel Receptionist Benefits:
- Meals on duty
- 50% discount on food within our restaurants
- Up to £700 recruitment incentive
- Uniform provided
- Membership to our Employee Assistance Programme with Hospitality Action
- Pension scheme
- Opportunities to develop within our Company
- 28 days holiday inclusive of bank holidays per annum (pro-rata)
- A paid day off on your birthday
- Team awards and prizes
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service
Eligibility to work within the UK must be proven and two references should be available on request.
Hotel Receptionist in Oxford employer: Old Parsonage Hotel
Contact Detail:
Old Parsonage Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Oxford
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities and services we offer, as well as our sister hotels and restaurants. This way, when you meet potential employers or network, you can impress them with your knowledge and enthusiasm.
✨Tip Number 2
Practice your people skills! As a Hotel Receptionist, you'll be the face of our hotel. So, work on your communication and customer service skills. Role-play scenarios with friends or family to get comfortable with welcoming guests and handling inquiries.
✨Tip Number 3
Don’t underestimate the power of networking! Attend hospitality events or join online forums related to the hotel industry. Connect with professionals who can give you insights or even refer you to job openings. Remember, it’s all about who you know!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us. Don’t miss out on the chance to join our amazing team at the Old Parsonage Hotel!
We think you need these skills to ace Hotel Receptionist in Oxford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and your passion for providing excellent service.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in luxury hotel environments. We’re looking for attention to detail, so showcase any roles where you’ve excelled in customer service or worked under pressure.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Mention specific aspects of the Old Parsonage Hotel that excite you and how you align with our values of investment in our collectives.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at the Old Parsonage Hotel!
How to prepare for a job interview at Old Parsonage Hotel
✨Know the Hotel Inside Out
Before your interview, make sure you research the Old Parsonage Hotel and its sister properties. Familiarise yourself with their services, facilities, and any recent refurbishments. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your People Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Practice your friendly and accommodating manner by role-playing common scenarios with a friend. Highlight your ability to handle pressure and maintain a positive attitude, as this is crucial in a luxury hotel environment.
✨Demonstrate Attention to Detail
Prepare to discuss examples from your past experiences where your attention to detail made a difference. Whether it’s ensuring accurate billing or providing thorough information to guests, showcasing this skill will align perfectly with what they’re looking for.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, or how they measure success in the role. This shows that you’re not just interested in the job, but also in contributing positively to the hotel’s environment.