At a Glance
- Tasks: Lead the housekeeping team to maintain top-notch cleanliness in a luxury hotel.
- Company: Join the prestigious Old Parsonage Hotel, part of The Oxford Collection.
- Benefits: Competitive salary, meals on duty, discounts, and career development opportunities.
- Other info: Enjoy a supportive environment with great perks and a focus on your growth.
- Why this job: Be an ambassador for excellence in hospitality and make a real impact.
- Qualifications: Experience in housekeeping and strong leadership skills required.
The predicted salary is between 40000 - 40000 £ per year.
We are looking for a Head Housekeeper to lead our team at the luxurious five-star plus Old Parsonage Hotel, which is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar.
We have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.
We offer support, training, and development opportunities to help your career flourish.
We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers.
As a member of the team, we are looking for an exceptional candidate who shares these values.
Our Housekeeping team is key in providing the highest level of cleanliness for our hotel and restaurant guests. You will be keen and hardworking with an interest in hospitality.
Key requirements and responsibilities of the Head Housekeeper
- To maintain the highest standard of housekeeping in the hotel and its public areas, Parsonage Grill and Gees restaurants, and 36 St Giles apartments
- Communicate effectively with reception staff to ensure the smooth and fast turnaround of rooms for re-sale in order to maximise revenue
- Reporting and organising all maintenance and repairs required in all hotel rooms and bathrooms and communal areas
- Responsible for upholding the company’s image and standards, acting as an ambassador for the company at all times
- To be responsible for all ordering of linen, guest supplies and appliances, room consumables, purchases and housekeeping cleaning products and chemicals.
- To deal effectively and tactfully with all guest feedback and report to the General Manager and Managing Director
- To be aware of and meet all budgets and targets relating to the housekeeping department
- To have the enthusiasm, drive and ambition to make the hotel a continued success by constantly reviewing standards and putting forward positive ideas and improvements
- Carry out training of new and existing staff ensuring initial and continuing competence in required areas, recording training records are maintained.
- To ensure all cleaning equipment, materials and chemicals are in good working order, stored safely and used correctly
- Maintain an up-to-date knowledge of current Health and Safety and Hygiene legislation
- Thoroughly understand fire, first aid and accident procedures, including documentation where relevant
- To observe the hotels fire plan and health and safety policy.
- Manage housekeeping staff performance through regular, structured appraisals and performance reviews
- To maintain any records and paperwork as required by the HR and Accounts departments
We offer a sensible shift pattern across a 40-hour working week (Monday to Sunday rota with two days off) with an OTE of £40,000.00 per annum, including non-contractual service charge (tronc).
Head Housekeeper Benefits
- Meals on duty
- 50% discount on food within our restaurants
- Uniform Allowance
- Complimentary ‘Manager’s meal’ within one of our restaurants every six months
- Complimentary ‘Manager’s hotel stay’ within one of our hotels every six months
- Opportunities to develop within our Company
- Membership to our Employee Assistance Programme with Hospitality Action
- Up to £700 recruitment incentive
- Pension scheme
- 28 days holiday inclusive of bank holidays per annum
- A paid day off on your birthday
- Team awards and prizes
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service
Eligibility to work within the UK must be proven, and two references should be available on request.
Head Housekeeper in Oxford employer: Old Parsonage Hotel
Join the prestigious Old Parsonage Hotel, where we pride ourselves on creating a supportive and nurturing work environment for our team. As a Head Housekeeper, you will benefit from comprehensive training and development opportunities, competitive pay, and a range of perks including discounts at our restaurants and hotels, making it an ideal place for those passionate about hospitality to thrive. Our commitment to employee well-being and career growth, combined with the charm of central Oxford, makes us an exceptional employer in the luxury hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head Housekeeper in Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Old Parsonage Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Old Parsonage Hotel
Don't be shy about reaching out to Old Parsonage Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Housekeeper in Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Old Parsonage Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Old Parsonage Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
