At a Glance
- Tasks: Lead the reception team, ensuring exceptional service and guest satisfaction.
- Company: Join the charming Old Parsonage Hotel, a luxury 5-star destination in Oxford.
- Benefits: Enjoy competitive pay, discounts, meals on duty, and opportunities for career growth.
- Other info: Flexible shifts and a supportive work environment await you.
- Why this job: Be part of a dynamic team in a historic hotel with a focus on hospitality excellence.
- Qualifications: Strong communication skills and experience in luxury hospitality are essential.
The predicted salary is between 32000 - 32000 £ per year.
Oxford’s 17th-century Old Parsonage Hotel combines original charm and character with all the luxury, amenities and technology available to an independently owned 5-star hotel.
Best known by locals and visitors alike for its eclectic country house allure, chic modern interiors and striking 20th-century portraits, the Old Parsonage is a luxury home-from-home with impeccable hospitality.
The Old Parsonage Hotel is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar.
We have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.
We offer support, training, and development opportunities to help your career flourish.
We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers.
As a member of our team, we are looking for an exceptional candidate who shares these values.
We are looking for a Deputy Reception Manager to join our Reception team at the Old Parsonage Hotel.
Key skills required
- Strong communication and organisational skills
- Ability to deliver exceptional customer service and anticipate guests' needs
- Positive ‘can-do’ attitude with a ‘yes’ mentality - extremely service orientated, proactive and decisive
- High attention to detail and five-star standards
- Comprehensive knowledge of all reception activities and duties
- Good numeracy skills, a strong personality and confidence in dealing with high-level clientele
- A proven track record of team management within luxury hospitality/hotels
- Ability to work well under pressure, keep calm and act responsibly in cases of emergency
- A strong communicator with a high command of written and spoken English
Key requirements and responsibilities of the Deputy Reception Manager
- To represent the company’s high standards of personal presentation and behaviour at all times, whilst on duty.
- Lead by example, maintain a meaningful presence at the Front Desk, supervising and supporting team members.
- To provide a genuine, attentive, pro-active and friendly service to all our guests of The Oxford Collection facilities.
- To be responsible for building excellent relationships with our guests, ensuring guests have a pleasant stay and all enquiries are responded to.
- To ensure all check-in and check-out tasks are completed accurately.
- To take full responsibility and ownership for completing the daily tasks outlined in the daily checklists, as well as those handed over by team members during the handover.
- Handle restaurant reservations and ensure that all requirements, especially dietary requirements, mentioned by guests are carefully noted in the restaurant reservation system.
- Have a full product knowledge of The Oxford Collection hotels, venues, and restaurants and be able to confidently sell/cross-sell these facilities.
- To have full knowledge of all special offers, hotel packages, and promotions and to be intuitive in offering them where appropriate.
- To be confident in having a thorough knowledge of all the Hotel’s computer-, booking-, and other 3rd party- systems to ensure that all records and booking details are correct at all times (including, but not limited to VIP’s special requests, room allocations, dietary and allergen references etc.)
- To take ownership in ensuring that all computerised and paper records are stored and filed appropriately.
- To be knowledgeable of upcoming group bookings and be prepared for their arrival based on the information provided by the Central Reservation Team.
- To demonstrate teamwork, flexibility, and ensure that communication within The Oxford Collection's departments is effective, and all important information is passed on promptly.
We offer a flexible shift pattern, working 5 days out of 7 per week, on a Monday-Sunday rota.
You will be offered an OTE up to £32,000 per annum, depending on experience, including non-contractual service charge (tronc).
Part-time hours may also be considered.
Deputy Reception Manager Benefits
- Meals on duty
- 50% discount on food within our restaurants
- Complimentary ‘Manager’s meal’ within one of our restaurants every six months
- Up to £700 recruitment incentive
- Membership to our Employee Assistance Program with Hospitality Action
- Pension scheme
- Uniform Allowance
- Opportunities to develop within the Company
- 28 days holiday inclusive of bank holidays per annum (pro-rata)
- A paid day off on your birthday
- Team awards and prizes
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service
Eligibility to work within the UK must be proven and two references should be available on request.
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Deputy Reception Manager in Oxford employer: Old Parsonage Hotel
At Old Parsonage Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and excellence. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within our luxury hotel environment in the heart of Oxford. Join us to be part of a dedicated team that not only strives for outstanding guest experiences but also fosters a supportive and rewarding workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Reception Manager in Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Old Parsonage Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Old Parsonage Hotel
Don't be shy about reaching out to Old Parsonage Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Reception Manager in Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Old Parsonage Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Old Parsonage Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
