Market Relationship Banker

Old National Bank has been serving clients and communities since 1834. With over $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite.

Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities:

• Develop and grow client and prospective client relationships.
• Consult with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client’s financial objectives.
• Cross-sell products and services and refer to business product partners to ensure client needs are met.
• Maintain contact with client base through periodic proactive touch points (on-boarding, service follow up, etc.).
• Achieve Sales and Service Targets.
• Market a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in-house events; may occasionally participate in outside sales calls.
• Maintain well-developed knowledge of all products and services and effectively apply that knowledge to understand and fulfill client needs.
• Proactively seek coaching to develop service and sales skills; share knowledge and best practices to enhance the team’s skills and performance.
• Proactively resolve moderate to complex customer maintenance and/or client service problems using available resources for problem resolution.
• Maintain and demonstrate in-depth knowledge of the different banking channels and educate clients on emerging technology and digital solutions including mobile, online, and ATM offerings to enhance their service experience.
• Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
• Follow all fraud prevention procedures and attend training to stay up-to-date on evolving fraud tactics.

Key Competencies for Position:

• Culture Leadership: Communication - applies active listening skills and skillful use of questions to understand the client's situation, needs, and desired outcome(s); adapts communication style and approach to accommodate individual needs and preferences.
• Collaboration - seeks, develops, and maintains trusted relationships with others to achieve business goals/objectives; shares knowledge, information, ideas, and suggestions to accomplish mutual goals.
• Execution Leadership: Drive and Execution - Committed to achieving established goals, overcoming obstacles, and continuously learning; focuses on ways to succeed by changing strategies, increasing effort, using varying approaches; leverages opportunities to collaborate with others to achieve results; consistently achieves performance targets.
• Problem Resolution/Decision-Making – With minimal oversight, seeks to identify what caused an issue; incorporates input from multiple sources to ensure effective action and shared ownership.
• Client Leadership: Puts the client at the forefront of everything they do; continually seeks first-hand client information and perspective and uses this insight to shape one's own behaviours and actions.

Key Measures of Success/Key Deliverables:

• Execute strategies to improve client retention including cross-selling products and services, proactive personalised outreach, effective resolution of servicing issues, monitor and seek client feedback, etc.
• Contribute to the banking centre’s financial success by achieving targets for loan production, new account production, line of business referrals, and digital banking enrolment.
• Acquire new Community Bank relationships through cultivating a strong referral network and outreach efforts.

Position Levels:

• There are two levels of Relationship Banker, depending on banking experience including client service, deposit, and lending experience.
• Bankers must demonstrate completion of required training programs, licensing or specialised training, and acceptable performance to goals to be considered for further advancement.
• Licensing or registrations must be maintained current and in good standing in accordance with program guidelines.

Qualifications and Education Requirements:

• High School diploma or GED Equivalent.
• Minimum one year relationship-based client consultation and/or consultative sales experience (banking industry a plus).
• Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team!