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For Companies At a Glance
- Tasks: Help clients with banking needs and introduce products while ensuring excellent customer service.
- Company: Old National Bank has been a trusted community partner since 1834, with over $50 billion in assets.
- Benefits: Enjoy competitive pay, medical benefits, 401K, and opportunities for continuing education.
- Why this job: Join a supportive team focused on client success and community impact, with a culture of inclusion.
- Qualifications: High school diploma or GED required; cash handling experience and strong customer service skills preferred.
- Other info: We value diversity and are committed to creating an inclusive workplace.
Client Service Representative
US-IL-Midlothian
| Category/Function | Retail Banking Center | Position Type | Regular Full-Time | Requisition ID | 2025-17621 | Workplace Type | On Site | Salary Min | USD $17.00/Hr. | Salary Max | USD $27.50/Hr. |
Overview
Old National Bank has been serving clients and communities since 1834. With over $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
We are currently hiring for a Client Service Representative. We are seeking individuals who are customer focused and have a strong desire to help our clients meet their financial objectives. Whether you have several years of banking or are new to the banking industry, we want to help you reach your personal and professional goals.
A Client Service Representative position is a key customer service position within the company. This position provides a variety of duties to include introducing bank products and services to customers, participating in the sales program, processing debit and credit transactions and assisting with customer relation issues. This person is also responsible for ordering and shipping all cash for the banking center, and CTR record keeping. Client Service Representative has the additional responsibility of managing the banking center vault which includes; balancing the vault, disbursing cash to other designated team members and ordering/shipping currency as needed. This position may also have the responsibility of opening new accounts.
Salary Range
The salary range for this position is $17.00/Hr. – $27.50/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.
Our ideal candidate will possess the following skills:
- 2-3 years of cash handling experience
- Excellent customer service skills
- Excellent balancing record
- Good organizational skills and attention to detail
- Ability to lift heavy boxes of coin
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!
Need help finding the right job?
If you\’re qualified for a position but need additional help with the application because of a disability, please email HRservices@oldnational.com (This email will respond to accommodation requests only.)
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Client Service Representative employer: Old National Bank
Contact Detail:
Old National Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Representative
✨Tip Number 1
Familiarise yourself with Old National Bank's core values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, showcasing your commitment to customer service and community involvement.
✨Tip Number 2
Highlight any previous experience you have in cash handling or customer service. Be prepared to discuss specific scenarios where you successfully resolved customer issues or improved service efficiency, as this will show your capability for the Client Service Representative role.
✨Tip Number 3
Network with current or former employees of Old National Bank. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Prepare for potential interview questions by practising responses that reflect your organisational skills and attention to detail. Since the role involves managing cash and balancing the vault, being able to articulate your methods for maintaining accuracy will be crucial.
We think you need these skills to ace Client Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Client Service Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, cash handling skills, and any relevant banking knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet client needs.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Old National Bank and how your values align with theirs. Highlight your customer service skills and any relevant experience.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Client Service Representative.
How to prepare for a job interview at Old National Bank
✨Showcase Your Customer Service Skills
As a Client Service Representative, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist clients.
✨Demonstrate Cash Handling Experience
Since the role involves cash handling, be ready to discuss your experience with managing cash transactions. Highlight any specific instances where you maintained accuracy and attention to detail in balancing cash.
✨Familiarise Yourself with Bank Products
Research the bank's products and services before the interview. Being knowledgeable about what Old National Bank offers will show your enthusiasm for the role and help you answer questions more effectively.
✨Emphasise Teamwork and Collaboration
Old National Bank values collaboration, so be prepared to discuss how you work well in a team. Share examples of how you've contributed to a positive team environment or worked with colleagues to achieve common goals.
