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- Tasks: Assist clients with banking needs and promote bank products.
- Company: Join Old National Bank, a community-focused financial institution since 1834.
- Benefits: Enjoy competitive pay, health insurance, 401K, and educational opportunities.
- Why this job: Be part of a supportive team that values diversity and community impact.
- Qualifications: High school diploma or GED; cash handling experience preferred.
- Other info: We celebrate inclusivity and welcome diverse applicants.
Old National Bank has been serving clients and communities since 1834. With over $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite.
We are currently hiring for a Client Service Representative. We are seeking individuals who are customer focused and have a strong desire to help our clients meet their financial objectives. Whether you have several years of banking or are new to the banking industry, we want to help you reach your personal and professional goals. A Client Service Representative position is a key customer service position within the company. This position provides a variety of duties to include introducing bank products and services to customers, participating in the sales program, processing debit and credit transactions and assisting with customer relation issues. This person is also responsible for ordering and shipping all cash for the banking center, and CTR record keeping. Client Service Representative has the additional responsibility of managing the banking center vault which includes balancing the vault, disbursing cash to other designated team members and ordering/shipping currency as needed. This position may also have the responsibility of opening new accounts.
Our ideal candidate will possess the following skills:
- High school diploma or GED required
- 2-3 years of cash handling experience
- Excellent customer service skills
- Excellent balancing record
- Good organizational skills and attention to detail
- Ability to lift heavy boxes of coin
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank.
Join our team!
Client Service Representative employer: Old National Bank
Contact Detail:
Old National Bank Recruiting Team
HRservices@oldnational.com
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Representative
✨Tip Number 1
Familiarise yourself with Old National Bank's values and mission. Understanding their commitment to community service and client focus will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in banking or cash handling. Be prepared to share specific examples of how you've successfully resolved customer issues or improved service quality.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you manage tasks and prioritise responsibilities. This is crucial for the Client Service Representative role, where attention to detail and efficiency are key.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and the training process. This shows your interest in the role and helps you gauge if the company culture aligns with your expectations.
We think you need these skills to ace Client Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Client Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and cash handling. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer service situations or managed cash in previous roles to showcase your suitability.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Client Service Representative role.
How to prepare for a job interview at Old National Bank
✨Know the Company
Before your interview, take some time to research Old National Bank. Understand their values, mission, and the services they offer. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Highlight Customer Service Skills
As a Client Service Representative, excellent customer service skills are crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist clients. This will demonstrate your capability in handling customer relations effectively.
✨Demonstrate Attention to Detail
Given the responsibilities of cash handling and record keeping, it's important to showcase your attention to detail. Be ready to discuss how you've managed tasks that require precision and accuracy in previous roles, as this will be key in your potential position.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or growth opportunities within Old National Bank. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
