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For Companies At a Glance
- Tasks: Assist clients with banking needs and promote financial products.
- Company: Join Old National Bank, a community-focused institution with over 180 years of service.
- Benefits: Enjoy competitive pay, medical benefits, 401K, and opportunities for professional growth.
- Why this job: Be part of a supportive team that values diversity and community engagement.
- Qualifications: High school diploma or GED; cash handling experience preferred.
- Other info: We celebrate inclusivity and welcome applicants from all backgrounds.
Old National Bank has been serving clients and communities since 1834. With over $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite.
We are currently hiring for a Client Service Representative. We are seeking individuals who are customer focused and have a strong desire to help our clients meet their financial objectives. Whether you have several years of banking or are new to the banking industry, we want to help you reach your personal and professional goals. A Client Service Representative position is a key customer service position within the company. This position provides a variety of duties to include introducing bank products and services to customers, participating in the sales program, processing debit and credit transactions and assisting with customer relation issues. This person is also responsible for ordering and shipping all cash for the banking center, and CTR record keeping. Client Service Representative has the additional responsibility of managing the banking center vault which includes balancing the vault, disbursing cash to other designated team members and ordering/shipping currency as needed. This position may also have the responsibility of opening new accounts.
Our ideal candidate will possess the following skills:
- High school diploma or GED required
- 2-3 years of cash handling experience
- Excellent customer service skills
- Excellent balancing record
- Good organizational skills and attention to detail
- Ability to lift heavy boxes of coin
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank.
Join our team!
Client Service Representative employer: Old National Bank
Contact Detail:
Old National Bank Recruiting Team
HRservices@oldnational.com
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Representative
✨Tip Number 1
Familiarise yourself with Old National Bank's values and mission. Understanding their commitment to community service and client focus will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in banking or cash handling. Be prepared to share specific examples of how you've successfully resolved customer issues or improved service quality.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you manage tasks and priorities. Since the role involves balancing the vault and managing cash, showing that you can handle these responsibilities efficiently will be crucial.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and the training process. This shows your interest in the role and helps you gauge if the company culture aligns with your expectations.
We think you need these skills to ace Client Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Service Representative. Familiarise yourself with the key duties such as cash handling, customer service, and managing banking centre operations.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in cash handling and customer service. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with Old National Bank's commitment to community and client service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Old National Bank
✨Showcase Your Customer Service Skills
As a Client Service Representative, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist clients.
✨Demonstrate Cash Handling Experience
Since the role involves cash handling, be ready to discuss your experience with managing cash transactions. Highlight any specific instances where you maintained accuracy and attention to detail in balancing cash drawers or handling large amounts of currency.
✨Familiarise Yourself with Bank Products
Research the bank's products and services before the interview. Being knowledgeable about what Old National Bank offers will show your enthusiasm for the role and help you answer questions about how you can introduce these products to customers.
✨Emphasise Organisational Skills
The position requires good organisational skills, especially when managing the banking centre vault. Be prepared to discuss how you prioritise tasks and maintain organisation in a busy environment, perhaps by sharing specific strategies you've used in previous roles.
