At a Glance
- Tasks: Enhance customer experience by providing product info, processing orders, and resolving issues.
- Company: Old Mutual, a leading financial services provider in East London.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities to upsell and grow within the company.
- Why this job: Build meaningful relationships with clients while making a real impact on their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Old Mutual in East London is seeking a Client Relations Consultant to enhance the customer experience.
You will provide product information, process orders, and resolve issues while building relationships with clients in person or by phone.
You will capture interactions in our CRM, clarify needs with a multi-step script, and support renewals through attentive service and data-driven insights.
The role emphasizes adherence to procedures and quality standards, with opportunities to upsell and
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Client Success & Relations Specialist employer: Old Mutual
At Old Mutual, we pride ourselves on being an excellent employer that champions the entrepreneurial spirit of our team members. Located in Newcastle, Vryheid and surrounds, we offer a vibrant work culture that fosters personal growth and development, alongside competitive benefits tailored to support our employees' ambitions. Join us to make a meaningful impact in the lives of our customers while enjoying unique opportunities for career advancement in one of Africa's leading insurance companies.
