At a Glance
- Tasks: Provide exceptional customer service and build strong relationships with clients.
- Company: Join Old Mutual, a leader in embracing African opportunities and diverse talent.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Great opportunity for personal growth and career development.
- Why this job: Be part of a team that values your input and helps shape Africa's future.
- Qualifications: NQF Level 2 or 3; customer service skills are a plus.
The predicted salary is between 19350 - 23650 £ per year.
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities
- Product/Service Information: Provide advanced product/service information.
- Customer Order Processing: Record and process customer orders, selecting the most appropriate approach based on predefined options.
- Resolving Customer Issues: Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; elevate appropriately.
- Customer Relationship Development / Prospecting: Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
- Customer Relationship Management (CRM) Data: Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
- Customer Needs Clarification: Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
- Renewals: Provide exceptional service to customers to encourage continued use of the organization's products/services.
- Operational Compliance: Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
- Personal Capability Building: Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills: Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling.
Competencies: Action Oriented, Communicates Effectively, Customer Focus, Decision Quality, Ensures Accountability, Instills Trust, Interpersonal Savvy, Nimble Learning.
Education: NQF Level 3 & NQF Level 2 - Below school leaving.
Closing Date: 19 August 2026, 23:59.
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
OMF Client Relations Consultant (OMF Madadeni Mall Newcastle) employer: Old Mutual South Africa
Old Mutual South Africa is an excellent employer that values its employees by fostering a supportive work culture focused on professional growth and development. With a commitment to customer service excellence, employees enjoy comprehensive training programs and opportunities for career advancement, all while working in a dynamic environment that encourages innovation and teamwork. Located in a vibrant area, the company also offers competitive benefits that enhance work-life balance, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land OMF Client Relations Consultant (OMF Madadeni Mall Newcastle)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Old Mutual South Africa. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Old Mutual South Africa before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace OMF Client Relations Consultant (OMF Madadeni Mall Newcastle)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Old Mutual South Africa:Your cover letter is your chance to shine! Tell us why you want to work at Old Mutual South Africa specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Old Mutual South Africa!
How to prepare for a job interview at Old Mutual South Africa
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
