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For Companies At a Glance
- Tasks: Welcome visitors, provide info, assist with safety, and deliver engaging tours.
- Company: Join a vibrant cultural institution dedicated to visitor experiences.
- Benefits: Generous holiday allowance, pension scheme, discounts, and training opportunities.
- Other info: Flexible work hours and a commitment to inclusivity and wellbeing.
- Why this job: Be part of a team that creates memorable experiences in a dynamic environment.
- Qualifications: Confident communicator with experience in busy public settings.
The predicted salary is between 12 - 15 £ per hour.
About The Role
- Working Hours: 18 Hours Per Week
- Contract Type: 2 x Part-Time, Permanent
- Closing Date: 12 May 2026
- Interview Method: Face to Face
- Legal Right to Work: Applicants must have existing right to work in the UK; visa sponsorship is not available for this position.
Responsibilities
The Visitor Engagement Team connects visitors with our spaces and collections. Duties include welcoming visitors, providing information for the best possible experience, assisting with safety procedures, delivering tours and engagement activities, collecting visitor data through surveys, and collaborating with other gallery teams and partners.
About the Candidate
We’re looking for someone who is confident, approachable, and passionate about creating great experiences for all visitors. They should be an excellent communicator, comfortable in a busy public environment, able to handle a wide range of situations with professionalism, and bring energy and enthusiasm.
Essential Requirements
- Friendly, confident, and approachable with a strong commitment to excellent visitor service.
- Effective communicator who can engage with a wide range of people and respond to enquiries clearly and professionally.
- Experience working in a busy public environment.
- Calm and confident in handling difficult situations and following procedures.
- Willingness to stay informed about exhibitions, collections, and public programmes.
- Able to work well as part of a team and contribute positively to meetings and shared goals.
- Competent in using digital tools (e.g., iPads, email, intranet) to access and share information.
Desirable Requirements
- Experience in a visitor‑facing or customer‑service role, ideally in a cultural or public setting.
- Interest in or knowledge of art, culture, or museums.
- Experience delivering tours or engagement activities.
- Ability to contribute to social media or digital content creation.
- Awareness of health and safety procedures and manual handling best practices.
Benefits
- Generous holiday allowance: Up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of service. Additional leave can be purchased up to two weeks.
- Pension: Enrolled in the UK’s largest local‑government pension scheme with options to top up. Includes life cover of three‑times salary as a lump sum.
- Enhanced parental and carers leave: Provides ample time to bond with a newborn or support family during critical life events.
- Perks: Discounts on shopping, holidays, phone contracts, cycle‑to‑work, free flu jabs, eye tests, and more.
- Learning and growth: Dedicated to training, workshops, apprenticeships, and qualifications with a comprehensive onboarding process.
- Employment Charter: Secure and flexible work with regular pay reviews and support for health and wellbeing.
- Volunteering leave: Up to 3 days pro‑rate of paid volunteering leave.
Legal and Administrative
Pre‑Employment Checks may include proof of right to work, references, proof of qualifications, DBS check, proof of residency in Manchester, police vetting, BPSS clearance, and driving licence if required. Our council is an inclusive employer committed to equality and accessibility, providing support and adjustments as needed.
Visitor Engagement Team Assistant employer: Old Moat
Contact Detail:
Old Moat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Engagement Team Assistant
✨Tip Number 1
Get to know the organisation before your interview! Research their exhibitions, collections, and visitor engagement strategies. This will not only help you answer questions but also show your genuine interest in creating great experiences for visitors.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with a wide range of people, try role-playing different scenarios with friends or family. This will help you feel more confident and prepared to handle any situation that comes your way.
✨Tip Number 3
Show off your enthusiasm! When you’re in the interview, let your passion for art and culture shine through. Share any relevant experiences or stories that highlight your commitment to excellent visitor service and teamwork.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the amazing experiences we create for our visitors.
We think you need these skills to ace Visitor Engagement Team Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for visitor engagement shine through! We want to see how much you care about creating great experiences for everyone who walks through our doors.
Be Clear and Concise: Make sure your application is easy to read. Use clear language and get straight to the point. We appreciate a well-structured application that highlights your relevant experience without unnecessary fluff.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor it to the Visitor Engagement Team Assistant role. Mention specific skills and experiences that match what we’re looking for, like your ability to handle busy environments or engage with diverse visitors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Old Moat
✨Know Your Audience
Before the interview, take some time to research the gallery and its collections. Understanding their mission and current exhibitions will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Visitor Engagement Team Assistant, effective communication is key. Prepare examples of how you've successfully engaged with visitors or handled enquiries in previous roles. This will demonstrate your ability to connect with a wide range of people.
✨Demonstrate Your Enthusiasm
Bring your energy and passion for creating great visitor experiences to the interview. Share stories that highlight your enthusiasm for art and culture, and how you’ve contributed positively in busy public environments.
✨Prepare for Situational Questions
Expect questions about handling difficult situations or following safety procedures. Think of specific instances where you remained calm under pressure and how you ensured visitor safety, as this will showcase your professionalism and problem-solving skills.