At a Glance
- Tasks: Lead technical support and system development for key teams in a dynamic environment.
- Company: Join a forward-thinking local government team dedicated to serving Manchester's residents.
- Benefits: Enjoy generous holidays, a buzzing pension, and fantastic perks like discounts and training opportunities.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real impact by improving systems that support vital community services.
- Qualifications: Experience with ICT systems, SQL, and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 € per year.
About The Role
Working hours: 35 hours per week - flexible / hybrid working
Contract type: Permanent, full time
Closing date: 11.59pm, 1 June 2026
Interview method: in person
Applicants must have existing right to work in the UK; visa sponsorship is not available for this position. This role is subject to:
- Legal right to work in the UK before commencement of employment.
- 2 References – where possible we require 3‑year history.
- BPSS (Baseline Personnel Security Standard) clearance – candidate must consent to and comply with BPSS checking requirements before commencement.
- DBS (Disclosure and Barring Service) clearance – required for all appointments.
As a Technical Development Officer, you will play a lead role in delivering high‑quality technical support and system development within the Corporate Assessments Service, part of Revenues and Benefits. You will provide specialist technical expertise across key systems supporting the Charging Team and the Crisis and Resilience Team, including ongoing stabilisation and improvement work. The role involves leading on system testing, upgrades and new developments, maintaining and supporting databases, producing accurate management information, and resolving complex system and process issues. You will work closely with colleagues across teams and departments, providing clear, plain‑English technical advice and working with external software providers where required. You will also contribute to service improvement by identifying creative technical solutions to business problems and supporting the delivery of technical projects and work packages. This role is central to ensuring our systems are reliable, secure and fit for purpose, directly supporting the delivery of statutory financial assessment and charging services. By improving data quality, reporting and system stability, the postholder will help teams work more efficiently, identify issues earlier and make better‑informed decisions. Ultimately, this role plays a vital part in supporting high‑quality services for Manchester’s residents.
About the Candidate
- Experience of maintaining, supporting and testing ICT systems.
- Ability to analyse complex data, identify issues and develop practical technical solutions.
- Experience of writing and using SQL to extract, analyse or manipulate data.
- Experience of developing and running management information reports.
- Ability to communicate complex technical information clearly to non‑technical colleagues.
- Strong problem‑solving skills, with the ability to diagnose system and process issues and implement effective resolutions.
- Ability to plan and prioritise work effectively, managing multiple tasks and deadlines.
- Commitment to continuous improvement, data security and information governance.
- Demonstrable alignment with Our Manchester behaviours, including working collaboratively and valuing diversity.
Desired Experience
- Experience producing planned and ad‑hoc management information for operational or strategic use.
- Familiarity with project or work‑package delivery approaches within a technical environment.
Benefits we offer
- Generous holiday allowance – up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of local government service. Extra leave can be purchased up to two additional weeks.
- Buzzing pension – enrolled in the UK’s largest local government pension scheme with options to top up. Includes life cover of three‑times your salary as a lump sum.
- Enhanced parental and carers leave – designed to provide ample time with a new born or to support a family during critical life events.
- Brilliant perks – discounts on shopping, holidays, phone contracts, cycle‑to‑work scheme, free flu jabs and eye tests, and more.
- Learn and grow – nurturing talent with workshops, training, apprenticeships and qualifications, beginning with a comprehensive onboarding process.
- A Good Employment Charter member – commitment to secure, flexible work and fairness, with annual pay reviews and support across all stages of your working life.
- Up to 3 days volunteering leave – pro‑rata paid volunteering leave in addition to existing benefits.
Support During the Process
- Interview Adjustments – let us know if you need adjustments to demonstrate your suitability during the interview.
- Accessible Formats – tools are available in multiple languages, with adjustable text size and colour to make the site more accessible. Staff engaging with the process will be provided with the required support.
Guaranteed Assessment Scheme
- Members of the Armed Forces, members or veterans.
- Current or former care leavers.
- Have a disability or long‑term condition.
What we will need from you if you're successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider eligible for sponsorship under the Skilled Worker route based on council policy; candidates are therefore encouraged to consider their own right to work options without the requirement for employer sponsorship.
Pre‑Employment Checks
If you are successful in securing a position with us, pre‑employment checks will be required as per the role. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.
Other relevant information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
Use of Artificial Intelligence (AI)
Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own), applications may be withdrawn and internal candidates may be subject to disciplinary action.
Contact
For an informal discussion, please contact the hiring manager, Daniel Keen, at 0161 234 5450 or daniel.keen@manchester.gov.uk to arrange a convenient time to discuss the role.
Technical Support Officer employer: Old Moat
As a Technical Support Officer with us, you'll be part of a dynamic team dedicated to delivering high-quality services for Manchester's residents. We offer a supportive work culture that values collaboration and diversity, alongside generous benefits such as up to 31 days of annual leave, a robust pension scheme, and ample opportunities for professional growth through training and workshops. Join us in making a meaningful impact while enjoying a flexible working environment that prioritises your well-being and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and how they support Manchester’s residents. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your technical skills can solve real problems for the team, especially around system stability and data quality.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about the team dynamics, ongoing projects, or how they measure success in the role. It shows you’re engaged and thinking about how you can contribute.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for joining our team directly.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Technical Support Officer role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention your experience with ICT systems, SQL, and any relevant projects you've worked on. We want to see how you can contribute to our team.
Keep It Clear and Concise:When writing your application, aim for clarity. Use plain English to explain complex technical concepts, as you'll need to communicate effectively with non-technical colleagues. We appreciate straightforward communication!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Good luck!
How to prepare for a job interview at Old Moat
✨Know Your Systems
Make sure you brush up on the specific ICT systems mentioned in the job description. Familiarise yourself with their functionalities and any recent updates or common issues. This will help you demonstrate your technical expertise and show that you're ready to hit the ground running.
✨SQL Skills on Display
Since experience with SQL is crucial for this role, prepare to discuss your past projects where you've used SQL to extract or manipulate data. Bring examples of management information reports you've developed, as this will showcase your analytical skills and problem-solving abilities.
✨Communicate Clearly
Practice explaining complex technical concepts in plain English. You might be asked to describe a technical issue to a non-technical colleague during the interview. Being able to communicate effectively will highlight your ability to work collaboratively across teams.
✨Show Your Problem-Solving Skills
Be ready to discuss specific instances where you've diagnosed and resolved system or process issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your thought process and the impact of your solutions.
