At a Glance
- Tasks: Lead a friendly team to enhance visitor experiences and engage with diverse audiences.
- Company: Join a vibrant cultural organisation dedicated to inclusivity and community engagement.
- Benefits: Enjoy generous holidays, a buzzing pension scheme, and fantastic perks like discounts and training opportunities.
- Other info: Flexible work options and a commitment to diversity and inclusion in the workplace.
- Why this job: Make a real impact by connecting visitors with art and culture in an exciting environment.
- Qualifications: Experience in customer service and team management, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Working Hours: 35 Hours Per Week (Include weekdays and alternate weekends)
Contract Type: Full-Time, Permanent
Additional Payments: 10% Flexibility Payment
Closing Date: 25 June 2026
Closing time: 11:59pm
Interview Method: Face to Face
Legal Right to Work: Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.
References: 2 References – we require 3 years of employment history where possible.
The Visitor Engagement Team is the connection between our visitors, our spaces, and our collection. It is friendly, approachable, and knowledgeable, and helps people have the best possible experience during their visit. The role involves:
- Welcoming visitors from a wide range of abilities and backgrounds;
- Providing them with the information they need;
- Delivering tours and engagement activities;
- Collecting visitor data through gallery surveys;
- Collaborating with other gallery teams and partners to offer a variety of events, programmes, and activities;
- Encouraging donations and feedback;
- Handling difficult situations;
- Supporting line‑management;
- Training and developing the team;
- Communicating effectively across teams;
- Creating and maintaining rotas;
- Ensuring health, safety, and presentation standards are upheld.
About the Candidate
Essential Requirements
- Experience of supervising, supporting, and line‑managing staff.
- Experience in a visitor‑facing, customer service, or engagement role, ideally within a cultural, heritage, leisure, or public‑facing environment.
- Excellent customer service skills with the ability to communicate confidently, clearly, and warmly with a wide range of visitors.
- Strong interpersonal skills, with the ability to deal calmly and professionally with challenging situations.
- Ability to lead by example and maintain high standards of visitor care, safety, and presentation.
- Experience of creating rotas and contributing to staffing plans.
- Ability to communicate effectively with colleagues across teams.
Desirable Requirements
- An understanding of inclusive visitor engagement and welcoming audiences from a wide range of backgrounds and abilities.
- An interest in arts, culture, and creativity, and confidence to talk about exhibitions, events, and the wider cultural scene.
- Experience of First Aid, Fire Safety, or emergency procedures in a public‑facing environment.
Benefits we offer
- Generous holiday allowance – Enjoy up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of local government service. You can also purchase up to two additional weeks.
- Buzzing pension – Enrolled in the UK’s largest local government pension scheme with options to top up your benefits, including life cover of three‑times your salary as a lump sum.
- Enhanced parental and carers leave – Designated family leave options that provide ample time for bonding or supporting family during critical life events.
- Brilliant perks – Discounts on shopping, holidays, and days out with MCR+, discounts on phone contracts, cycle‑to‑work scheme, free flu jabs, eye tests, and more.
- Learn and grow – Dedicated to nurturing talent with a range of learning opportunities, from workshops and training to apprenticeships and qualifications, beginning with a comprehensive onboarding process.
- Good Employment Charter member – Committed to offering secure, flexible work and embedding fairness into everything we do. Pay is reviewed annually, three trade unions are recognized, and extensive health and wellbeing support is available.
- Up to 3 days volunteering leave – Additional pro‑rated paid volunteering leave on top of existing benefits.
Guaranteed Assessment Scheme
- Members of the Armed Forces, veterans, or active service members.
- Current or former care leavers.
- Individuals with a disability or long‑term condition.
Pre-Employment Checks
If you are successful in securing a position with us, the pre‑employment checks required will depend on the role you’ve applied for. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.
Other relevant information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
When You Join Us
We’re a Disability Confident Employer, offering a workplace adjustment hub which provides specialist support, advice, and guidance to ensure you have the adjustments needed to thrive at work; a Disabled Staff Network, Neurodiversity Staff Network, and Mental Health Staff Network that provides a safe inclusive space to share experiences and influence council practice; and a strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability‑friendly.
Legal Right to Work
Successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for council sponsorship.
Visitor Engagement Team Co-ordinator in Manchester employer: Old Moat
As a Visitor Engagement Team Co-ordinator, you will thrive in a vibrant and inclusive work environment that prioritises employee wellbeing and professional growth. With generous holiday allowances, a robust pension scheme, and a commitment to nurturing talent through various learning opportunities, our organisation stands out as an excellent employer. Located in the heart of Manchester, we offer a unique chance to engage with diverse visitors while contributing to the cultural landscape, all within a supportive framework that values fairness and flexibility.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Engagement Team Co-ordinator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Old Moat. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Old Moat before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Visitor Engagement Team Co-ordinator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Old Moat:Your cover letter is your chance to shine! Tell us why you want to work at Old Moat specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Old Moat!
How to prepare for a job interview at Old Moat
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
