At a Glance
- Tasks: Welcome visitors, provide info, assist with safety, and deliver engaging tours.
- Company: Join a vibrant cultural institution dedicated to visitor experiences.
- Benefits: Generous holiday allowance, pension scheme, discounts, and professional development opportunities.
- Other info: Flexible work hours and a supportive, inclusive workplace culture.
- Why this job: Be part of a team that creates memorable experiences in a dynamic environment.
- Qualifications: Confident communicator with experience in busy public settings and a passion for art.
The predicted salary is between 12 - 15 € per hour.
About The Role
Working Hours: 18 Hours Per Week
Contract Type: 2 x Part-Time, Permanent
Closing Date: 12 May 2026
Interview Method: Face to Face
Legal Right to Work: Applicants must have existing right to work in the UK; visa sponsorship is not available for this position.
Responsibilities
The Visitor Engagement Team connects visitors with our spaces and collections. Duties include:
- Welcoming visitors
- Providing information for the best possible experience
- Assisting with safety procedures
- Delivering tours and engagement activities
- Collecting visitor data through surveys
- Collaborating with other gallery teams and partners
About the Candidate
We’re looking for someone who is confident, approachable, and passionate about creating great experiences for all visitors. They should be an excellent communicator, comfortable in a busy public environment, able to handle a wide range of situations with professionalism, and bring energy and enthusiasm.
Essential Requirements
- Friendly, confident, and approachable with a strong commitment to excellent visitor service.
- Effective communicator who can engage with a wide range of people and respond to enquiries clearly and professionally.
- Experience working in a busy public environment.
- Calm and confident in handling difficult situations and following procedures.
- Willingness to stay informed about exhibitions, collections, and public programmes.
- Able to work well as part of a team and contribute positively to meetings and shared goals.
- Competent in using digital tools (e.g., iPads, email, intranet) to access and share information.
Desirable Requirements
- Experience in a visitor‑facing or customer‑service role, ideally in a cultural or public setting.
- Interest in or knowledge of art, culture, or museums.
- Experience delivering tours or engagement activities.
- Ability to contribute to social media or digital content creation.
- Awareness of health and safety procedures and manual handling best practices.
Benefits
- Generous holiday allowance: Up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of service. Additional leave can be purchased up to two weeks.
- Pension: Enrolled in the UK’s largest local‑government pension scheme with options to top up. Includes life cover of three‑times salary as a lump sum.
- Enhanced parental and carers leave: Provides ample time to bond with a newborn or support family during critical life events.
- Perks: Discounts on shopping, holidays, phone contracts, cycle‑to‑work, free flu jabs, eye tests, and more.
- Learning and growth: Dedicated to training, workshops, apprenticeships, and qualifications with a comprehensive onboarding process.
- Employment Charter: Secure and flexible work with regular pay reviews and support for health and wellbeing.
- Volunteering leave: Up to 3 days pro‑rate of paid volunteering leave.
Legal and Administrative Pre‑Employment Checks may include proof of right to work, references, proof of qualifications, DBS check, proof of residency in Manchester, police vetting, BPSS clearance, and driving licence if required.
Our council is an inclusive employer committed to equality and accessibility, providing support and adjustments as needed.
Visitor Engagement Team Assistant in Manchester employer: Old Moat
As a Visitor Engagement Team Assistant, you will thrive in a vibrant and inclusive work environment that prioritises excellent visitor service and employee wellbeing. With generous holiday allowances, a commitment to professional development, and a supportive culture that values teamwork and communication, this role offers meaningful opportunities for personal and career growth in the heart of Manchester's cultural scene.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Engagement Team Assistant in Manchester
✨Tip Number 1
Get to know the organisation before your interview! Research their exhibitions, collections, and visitor engagement strategies. This will not only help you answer questions but also show your genuine interest in creating great experiences for visitors.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with a wide range of people, try role-playing different scenarios with friends or family. This will help you feel more confident and prepared to handle any situation that comes your way.
✨Tip Number 3
Show off your enthusiasm! When you’re in the interview, let your passion for art and culture shine through. Share personal experiences that highlight your commitment to excellent visitor service and how you can contribute positively to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in visitor engagement.
We think you need these skills to ace Visitor Engagement Team Assistant in Manchester
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for visitor engagement shine through in your application. We want to see how much you care about creating great experiences for visitors, so share any relevant experiences or stories that highlight your passion for art and culture.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Use bullet points if it helps to organise your thoughts!
Tailor Your Application:Make sure to customise your application to fit the role of Visitor Engagement Team Assistant. Highlight your experience in busy public environments and your ability to handle various situations with professionalism. We love seeing how you connect with our job description!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Old Moat
✨Know Your Stuff
Familiarise yourself with the gallery's exhibitions, collections, and public programmes. This will not only show your enthusiasm but also help you answer questions confidently and engage with visitors effectively.
✨Show Off Your People Skills
Prepare to demonstrate your communication skills. Think of examples where you've successfully engaged with a diverse range of people or handled tricky situations. Being approachable and friendly is key for this role!
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions related to visitor engagement and customer service. The more you practice, the more comfortable you'll feel during the actual interview.
✨Be Ready to Share Ideas
Think about how you can contribute to the team and enhance visitor experiences. Be prepared to discuss any creative ideas you have for tours or engagement activities, as this shows your passion for the role and willingness to collaborate.
