Technical Officer in Manchester

About the Role

Working hours: 35 hours per week (hybrid working)

Contract type: Permanent

Closing date: 11.59pm, 28 January 2026

This role is subject to:

• 2 references – where possible, we require 3 years' history
• BPSS (Baseline Personnel Security Standard) clearance – this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

Are you someone who enjoys a challenge? Who likes to take ownership and see things through? Who wouldn’t be daunted by helping Manchester businesses resolve their issues with business rates and secure vital revenue for the Council? If so, this could be the role for you.

Responsibilities

As one of two Technical Officers on the team you will provide a high quality, holistic approach to maximising collection for the Council and are expected to come up with innovative solutions for difficult cases. Working in line with national and corporate policies, procedures and legislative requirements, you will need to understand and be responsive to customer needs, always presenting a positive and professional image to the customer whilst ensuring effective engagement with all stakeholders. You will deal with complex casework as well as maintaining and balancing the VOA schedules and be responsible for representing the Council at Court and Valuation Tribunals. You will support the business rates team by providing assistance and training when necessary.

About the Candidate

As a Technical Officer you will be able to work on your own initiative with excellent communication skills to provide advice and support with difficult cases. You will require a comprehensive, detailed and working knowledge of the legislation surrounding local taxation; preferably relating to Non Domestic Rates. You will possess the skills necessary to be an advocate for the council including in a court environment. You will be a person who embraces change and is not afraid of a challenge as we continually look to improve our services and performance. You will be self-motivated and use personal drive to get results within expected timescales. To achieve your targets and help us improve our service you will have excellent communication, ICT and administrative skills as well as being able to plan and organise yourself. You will embrace and demonstrate the Our Manchester Behaviours.

About Us

We’re the local council for one of the UK’s most vibrant and diverse cities. Working for Manchester is not just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance – Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension – You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave – Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks – Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow – We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member – We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave – Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments – Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats – Our ReciteMe tool can be accessed through the “Accessibility tools” button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirement for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join Us

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

What we will need from you if you're successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks

• Proof of Right to Work – You’ll need to provide documentary evidence of your right to work in the UK.
• References – We’ll require references from your current and previous employer(s).
• Baseline Personnel Security Standard (BPSS) Clearance – BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

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