At a Glance
- Tasks: Support individuals and families in temporary accommodation, providing guidance and practical help.
- Company: Join Manchester City Council, a diverse and inclusive employer.
- Benefits: Generous holiday allowance, pension scheme, discounts, and professional development opportunities.
- Other info: Flexible working environment with opportunities for growth and volunteering.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Experience in supporting vulnerable people and strong communication skills.
The predicted salary is between 29064 - 32061 £ per year.
About The Role
We are looking for a caring and motivated RSAP B&B Support Worker to support single people and families living in temporary accommodation, including hotels and nightly‑rate properties. This frontline role involves working directly with customers during a challenging period in their lives and providing practical support, encouragement and guidance to help people feel safer, build confidence and progress towards longer‑term housing.
Responsibilities
- Provide face‑to‑face, person‑centred support to customers with a range of needs.
- Help customers access housing, health, wellbeing and community services.
- Support people to attend appointments and work towards agreed goals.
- Contribute to assessments and support plans.
- Build strong working relationships with colleagues and partner organisations.
- Produce and maintain clear, accurate and contemporaneous records in line with organisational standards.
Essential Criteria
- Experience supporting vulnerable people or working in a people‑focused role.
- Empathy, professionalism and strong communication skills.
- Understanding of homelessness and the challenges faced by people living in temporary accommodation.
- A flexible, non‑judgemental and person‑centred approach.
- Good organisational skills and ability to work at pace across different settings.
- A full UK driving licence and access to a vehicle for work – this role is an Essential Car User.
Desirable Requirements
- Knowledge of Microsoft Office programmes.
- Ability to record case notes.
- Experience supporting clients and contacting agencies for benefits such as Universal Credit and Housing Benefit.
Benefits
- Generous holiday allowance – up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of local government service.
- Additional leave purchase available.
- A UK local government pension scheme with life cover of three times salary.
- Enhanced parental and carers leave.
- Access to a range of discounts and perks, including savings on shop, holiday and services.
- Learning and development opportunities, including workshops, training and apprenticeships.
- Participation in a Good Employment Charter.
- Up to 3 days of pro‑rate paid volunteering leave.
Equal Opportunities Statement
Manchester City Council is an equal opportunity employer. We welcome applications from all people, particularly from Black, Asian, Minority Ethnic, Disabled and young people, and value diversity in the workplace.
Support Worker in Manchester employer: Old Moat
As a Support Worker with Manchester City Council, you will be part of a compassionate team dedicated to making a real difference in the lives of vulnerable individuals and families. Our supportive work culture prioritises employee wellbeing and professional growth, offering generous holiday allowances, a robust pension scheme, and numerous learning opportunities. Located in the heart of Manchester, we embrace diversity and inclusivity, ensuring that every team member feels valued and empowered to contribute meaningfully to our community.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that focus on homelessness and support work. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to support work. Think about your experiences and how they relate to the role. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show your passion for helping others! During interviews, share personal stories or experiences that highlight your empathy and commitment to supporting vulnerable individuals. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Support Worker in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting vulnerable people shine through. We want to see that you genuinely care about making a difference in their lives, so share any relevant experiences that highlight your empathy and commitment.
Tailor Your Application:Make sure to tailor your application to the specific role of Support Worker. Use keywords from the job description, like 'person-centred support' and 'building strong relationships', to show that you understand what we're looking for and how you fit the bill.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your skills and experiences in a straightforward manner.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Old Moat
✨Know Your Stuff
Before the interview, make sure you understand the role of a Support Worker in detail. Familiarise yourself with the challenges faced by people living in temporary accommodation and think about how your experience aligns with the responsibilities outlined in the job description.
✨Show Empathy
During the interview, demonstrate your empathy and understanding of vulnerable individuals. Share specific examples from your past experiences where you've provided support or guidance to those in need, highlighting your person-centred approach.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewer. This shows your genuine interest in the role and the organisation. You might ask about the types of support services available or how the team collaborates with partner organisations.
✨Be Organised and Professional
Bring any necessary documents, like your CV and references, neatly organised. Dress professionally and arrive on time. This reflects your organisational skills and sets a positive tone for the interview.
