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- Tasks: Support citizens in their homes and handle calls in a busy control room.
- Company: Join Manchester City Council's caring and collaborative CATEC team.
- Benefits: Generous holiday, pension scheme, discounts, and learning opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Full UK driving licence and strong multitasking skills required.
- Other info: Inclusive workplace welcoming diverse backgrounds and providing support.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Working hours: 35 Hours Per Week, shift working including early, late and night shifts.
Contract type: Permanent, full time.
Additional payments: 20% Flexibility Payment.
Closing date: 11.59pm, 5 February 2026.
Interview method: In Person.
Legal right to work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This role is not eligible for sponsorship under the Skilled Worker route according to Manchester City Council policy.
References: On request, 2 references needed, preferably 3 years’ history.
Medical clearance: Pre-placement health assessment.
Driving licence: Must hold a full clean driving licence; you will be required to drive a council vehicle adhering to regulations.
DBS clearance: Enhanced DBS check required. Information will be handled confidentially per the DBS Code of Practice.
CATEC (Community Alarm Technology Enabled Care) offers a monitor and response service to over 4,900 vulnerable people citywide, aiming to keep people in their own homes and maintain independence. We support families, carers and work closely with NHS hospitals, community teams, care agencies and Adult Social Care.
As a Response Officer, you’ll help citizens maintain independence in their own homes, supported by a collaborative, caring team. The role is a dual role: call handling in a busy control room and responding in person to support citizens in their homes, including updating records, installing TEC devices, decision‑making, and multitasking across multiple IT systems.
Responsibilities:
- Handle and triage approximately 25,000 calls per month on the digital call‑handling platform.
- Provide timely and confident decision‑making in a fast‑paced environment.
- Respond in person to citizens in their own homes, installing TEC devices where needed.
- Maintain accurate records using various IT systems.
- Operate within a 24‑hour rota, including early, late, night shifts, and weekends.
- Collaborate with Response Officers, Business Support Officers, and Installation Officers.
Qualifications & Requirements:
- Must hold a full UK driving licence, capable of driving both manual and automatic vehicles.
- Confidence navigating multiple web‑based systems.
- Strong multitasking abilities and swift decision‑making skills.
Benefits we offer:
- Generous holiday allowance – 26 days annual leave plus bank holidays, increasing to 31 days after five years; optional purchase up to two additional weeks.
- Membership in the UK’s largest local government pension scheme with life cover.
- Enhanced parental and carers leave options.
- Perks such as discounts, annual flu jabs, eye tests, cycle‑to‑work scheme, etc.
- Learning and growth opportunities, from workshops to apprenticeships.
- Good Employment Charter member – secure, flexible work and fair support.
- Up to 3 days volunteering leave.
We welcome applications from all ages and backgrounds, particularly from BAME communities, disabled people, and young people.
Support During the Process:
- Interview adjustments – let us know if you need any adjustments.
- Accessible formats – support materials and tools are available for accessibility.
Guaranteed Assessment Scheme:
- Members of the Armed Forces.
- Current or former care leavers.
- People with disabilities or long‑term conditions.
What we will need from you if you’re successful:
- Evidence of right to work in the UK, which is not a role eligible for sponsorship, as per Manchester City Council policy.
Pre‑Employment Checks:
- Proof of Right to Work.
- References (current and previous employer).
- Disclosing and Barring Service (DBS) check.
- Driving licence.
- Medical check.
If you need additional support to undertake the duties of the role, we’ll source any necessary aids, adaptations or equipment. If a task proves unachievable, we may redesign parts of the role.
For more information or any adjustments, email jobs@manchester.gov.uk.
Response Officer in Manchester employer: Old Moat
Contact Detail:
Old Moat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Response Officer in Manchester
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on Manchester City Council and CATEC. Understanding their mission and how they support vulnerable people will help you connect your experiences to their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on showcasing your multitasking skills and decision-making abilities, as these are key for the Response Officer role.
✨Tip Number 3
Be ready to share real-life examples! Think of situations where you've handled multiple tasks or made quick decisions under pressure. This will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at CATEC and making a difference in the community.
We think you need these skills to ace Response Officer in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about becoming a Response Officer and how you can contribute to our mission of helping vulnerable people maintain their independence.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience, especially in call handling or working with vulnerable individuals. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong multitasking abilities and decision-making skills, so showcase these clearly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our team there.
How to prepare for a job interview at Old Moat
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Response Officer. Familiarise yourself with call handling, decision-making, and the use of IT systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Multitasking Skills
During the interview, be ready to discuss how you've successfully managed multiple tasks at once. Use specific examples from your past experiences to illustrate your ability to handle busy environments, especially when it comes to making quick decisions.
✨Demonstrate Your People Skills
As a Response Officer, you'll be working closely with vulnerable citizens. Highlight your experience in providing support and maintaining independence for others. Share stories that showcase your empathy and communication skills, as these are crucial for the role.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving abilities. Think about how you would respond to various scenarios, such as handling an emergency call or installing TEC devices. Practising these responses can help you feel more prepared and confident during the interview.
