Operations Manager (Charging Team) in Manchester

About The Role

Working hours: 35 hours per week

Contract type: Permanent

Working style: Hybrid - Employees split their time between working remotely (e.g., from home) and working on-site (e.g., in an office).

Closing date: 11.59pm, 29 July 2026

Interview method: in person (written test, interview and presentation)

Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

Legal right to work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.

References: 2 references, where possible we require 3 years' history.

BPSS clearance: This post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post.

DBS clearance: This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service check. Information will be dealt with in a confidential manner in accordance with the DBS Code of Practice.

This is an exciting opportunity for an experienced and motivated manager to join us and lead our expanding Adult Social Care Charging Team at Manchester. As a member of the Revenues and Benefits Service Senior Management Team, you will be responsible for delivering a high-quality, compliant, and customer-focused financial assessment service. You will ensure that adults receiving care are assessed promptly, accurately and fairly, in line with the Care Act 2014 and associated charging regulations.

You will lead our team of Financial Assessment Officers, driving performance, continuous improvement, and excellent outcomes for residents, ensuring the Team maximise opportunities for income collection and supports the wider Adult Social Care function.

You will use your knowledge and experience of ASC financial assessments when representing the service at project workstreams, forums and regional networks. You will lead on complex cases, complaints and Member enquiries and contribute to and support digital transformation, innovation, and service redesign to improve efficiency and customer experience.

If you share Manchester’s clear ambitions in delivering high-quality services for the residents of the city, we want to hear from you. For an informal discussion, please contact the hiring manager, Matthew Hassall, at 0161 2345451 and matthew.hassall@manchester.gov.uk to arrange a convenient time to discuss the role.

About the Candidate

• Strong development, management, and motivation skills, providing leadership and direction.
• Excellent time management and strong analytical and decision‑making skills.
• The ability to influence or persuade internal and external stakeholders.
• Good presentation skills.
• Skills to develop effective planning, financial management and reporting frameworks.
• Current expertise in the administration and delivery of Adults Financial Assessments functions including knowledge of the national framework within which the role operates.

Benefits we offer

• Generous holiday allowance – Enjoy up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of local government service. You can purchase up to two additional weeks during our annual leave purchase period.
• A buzzing pension – You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three‑times your salary as a lump sum.
• Enhanced parental and carers leave – Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your newborn or support your family during critical life events.
• Brilliant perks – Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow – We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member – We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave – Give back to the community with three days pro‑rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

We’re a Disability Confident Employer, offering a workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network provide a safe inclusive space to share experiences and opportunities to influence council practice.

A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability‑friendly.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text‑to‑speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

• Members of the Armed Forces and veterans
• Currently in care, or have previously been in care.
• Consider yourself to be disabled or have a long‑term condition
• Completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes

When You Join Us

• Workplace adjustment hub providing specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• Strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability‑friendly.

Pre-Employment Checks

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This role is not eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.