Metrics Officer in Manchester

Overview

Metrics Officer – Performance Team – Manchester City Council
Working Hours: 35 Hours Per Week
Contract Type: Permanent, Full‑time
Location: Manchester, UK

Responsibilities

• Assist reablement service in running business‑critical systems
• Monthly reporting of performance and monitoring of performance metrics
• Produce monthly dashboards and cleanse and quality‑assure service data
• Design reports in third‑party systems and support the development of service standards and processes
• Provide proficient knowledge of Microsoft Office 365 and support users with MS Office 365

Qualifications

• Communication Skills: Ability to communicate clearly, concisely and accurately
• Analytical Skills: Ability to absorb, understand and assimilate moderately complex information and identify patterns and trends
• IT Skills: Ability to use ICT systems to obtain and analyse data and present it effectively
• Planning and Organising Skills: Demonstrate the ability to organise multiple tasks effectively
• Problem Solving and Decision Making Skills: Analyse situations, diagnose problems and establish and evaluate alternative courses of action
• Creative Skills: Think creatively and provide innovative solutions to problems

Benefits

• Generous holiday allowance – up to 31 days annual leave plus bank holidays and the option to purchase up to two additional weeks
• UK’s largest local government pension scheme – life cover of three‑times salary as a lump sum
• Enhanced parental and carers leave – ample time for bonding and support during critical life events
• Access a range of discounts – savings on shop, holidays, phone contracts, cycle to work, free flu jabs, eye tests and more
• Learning and development – workshops, training sessions, apprenticeships and qualifications
• A Good Employment Charter member – secure, flexible work and fairness embedded in everything we do
• Up to 3 days volunteering leave – pro‑rate paid volunteering leave

EEO Statement

Manchester City Council is a Disability Confident Employer and a disability‑confident workplace. We provide a wheelchair accessible workplace and offer an inclusive environment that supports staff with and without disabilities. We are a purposeful and welcoming environment that values diversity and is committed to equal opportunity, inclusive polices for disabled and other minority applicants.

Contact

For an informal discussion, please contact the hiring manager, Victoria Rotchford, at 07931 800568 or victoria.rotchford@manchester.gov.uk to arrange a convenient time to discuss the role.