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For Companies At a Glance
- Tasks: Lead the development and maintenance of service delivery standards in a dynamic environment.
- Company: Join Manchester City Council, a vibrant and diverse local authority.
- Benefits: Enjoy generous holidays, a buzzing pension, and fantastic perks.
- Why this job: Make a real impact in your community while growing your career.
- Qualifications: Customer service experience and flexibility to adapt in a changing environment.
- Other info: Opportunities for personal development and progression within an inclusive team.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
- Working Hours: 2 x 35 Hours Per Week (The applicant must be flexible to the services demands)
- Contract Type: Full-Time, Permanent
- Closing Date: 12 April 2026
- Closing time: 11.59pm
- Interview Method: Face to Face
- Legal Right to Work: Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.
- Driving Licence: The successful candidate should hold a full clean driving licence as you will be required to drive a vehicle adhering to council regulations.
- DBS (Disclosure and Barring Service) clearance: This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check.
Responsibilities
- To lead the development and maintenance of service delivery standards.
- Ensure efficient processes and systems are in place and maintained to effectively support service delivery needs.
- Ensure that appropriate systems are maintained and used effectively to record, retain and enable the sharing and monitoring of data and information in order to identify trends and inform decision making.
- To develop and maintain effective working relationships with all relevant stakeholders including internal and external suppliers of services ensuring compliance with specifications and Health & Safety requirements.
- Safeguard the working environment and resources against theft, vandalism or damage by means of managing appropriate security systems and procedures ensuring compliance with regulations and represent best industry practice.
- Support the effective management of FM contracts, ensuring compliance with contractual obligations.
- Roles at this level will be required to undertake management of resources, including human and financial.
About the Candidate
- The successful candidate for this role must be able to demonstrate the generic behaviours and skills as listed on the role profile.
- In addition, they will have high profile customer service experience.
- The role holder must be flexible and able to work under pressure in a changing and conflicting environment.
Benefits we offer
- Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service.
- A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits.
- Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
- Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+.
- Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive.
- A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do.
- Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.
Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
What we will need from you if you’re successful
- In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
Pre-Employment Checks
If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for.
Facilities Officer in Manchester employer: Old Moat
Contact Detail:
Old Moat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Officer in Manchester
✨Tip Number 1
Get to know the company! Research Manchester City Council and its values. When you walk into that interview, show them you understand their mission and how you can contribute to making Manchester a better place.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are talking about your experience and skills, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Make sure you look professional and feel good in what you're wearing. First impressions matter, and showing up looking sharp can set a positive tone for the rest of the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to the hiring manager can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Facilities Officer in Manchester
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to know who you are and what makes you tick. Authenticity is key, so share your genuine experiences and insights.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Facilities Officer role. Use the job description as a guide to showcase your relevant expertise and how you can contribute to our team.
Keep It Clear and Concise: We appreciate clarity! Stick to the point and avoid fluff. Aim for no more than two sides of A4, focusing on the most important aspects of your experience that relate to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at Old Moat
✨Know Your Stuff
Before the interview, make sure you understand the role of a Facilities Officer inside and out. Familiarise yourself with the responsibilities listed in the job description, such as service delivery standards and compliance with Health & Safety requirements. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your high-profile customer service experience and ability to manage resources effectively. Think about times when you've led a team or improved processes, as these are key aspects of the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Smart Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the council's vision, and how the Facilities Officer role contributes to that vision. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
✨Be Yourself
The council values diversity and inclusivity, so don’t be afraid to let your personality shine through during the interview. Be honest about your experiences and how they align with the council's values. Remember, they want to see the real you and how you can contribute to their mission.