At a Glance
- Tasks: Provide technical support and develop customer-focused solutions for Manchester City Council's payments team.
- Company: Join Manchester City Council, a diverse and inclusive workplace committed to community service.
- Benefits: Enjoy generous holiday allowance, a buzzing pension scheme, and fantastic perks.
- Other info: Opportunities for learning and growth, plus up to 3 days of paid volunteering leave.
- Why this job: Make a real impact while working in a hybrid role with flexible hours.
- Qualifications: Experience with SAP, S4Hana, Excel, and Outlook is essential.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Working hours: 21 hours per week, to be worked over 3 days.
Contract type: Permanent.
Working style: Hybrid – Employees split their time between working remotely (e.g., from home) and working on‑site (e.g., in an office).
Closing date: 11.59pm, 17 June 2026.
Interview method: in person.
Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.
Legal right to work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
2 References: - where possible we require 3 years' history.
The role is in the Exchequer Services, CS Payments Team. It is an exciting, busy and challenging role, dealing with all aspects of payments for Manchester City Council. It involves working closely with all service areas within the Council and external partners.
Job Responsibilities
- Provide a professional, customer focused, specialist technical support which enables the delivery of service objectives and provides a high-quality service to stakeholders in line with guidelines, policies and procedures and statutory requirements.
- Support the delivery of a range of projects, initiatives or work packages that comply with relevant legislation and help achieve the Council’s corporate aims and objectives.
- Use your technical knowledge and expertise to develop, design and implement customer-focused solutions for the assigned service area.
- Act as a key member of the team and will ensure high standards of customer service and service delivery.
- Provide technical advice and support to colleagues in the Purchase Ledger, Data Management and Income Management teams.
About the Candidate
We’re looking for a compassionate individual, with experience of using SAP, S4Hana, Excel, and Outlook. Please demonstrate in your supporting statement how you meet these criteria, plus the requirements listed in the attached Role Profile.
Benefits we offer
- Generous holiday allowance – Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
- Buzzing pension – You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
- Enhanced parental and carers leave – Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
- Brilliant perks – Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
- Learn and grow – We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
- A Good Employment Charter member – We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
- Up to 3 days volunteering leave – Give back to the community with three days pro‑rate of paid volunteering leave, in addition to existing benefits.
Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
- Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
- Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text‑to‑speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
Guaranteed Assessment Scheme
We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirement for the role and identify with at least one of the criteria below:
- Members of the Armed Forces members or veterans
- Current or former care leavers
- Have a disability or long‑term condition
When You Join Us
We’re a Disability Confident Employer, offering:
- A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
- Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
- A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability‑friendly.
What we will need from you if you’re successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
Pre‑Employment Checks
If you are successful in securing a position with us, the pre‑employment checks required will depend on the role you’ve applied for, see the top of the advert for details. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.
Other relevant information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
Exchequer Technical Officer in Manchester employer: Old Moat
Manchester City Council is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. With generous holiday allowances, a robust pension scheme, and a commitment to diversity, employees can thrive both personally and professionally while contributing to meaningful community projects in the vibrant city of Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Exchequer Technical Officer in Manchester
✨Tip Number 1
Get to know the company! Research Manchester City Council and their Exchequer Services. Understanding their values and goals will help you tailor your responses during the interview and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to technical support and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience with SAP and Excel.
✨Tip Number 3
Dress the part! Even though it’s a hybrid role, first impressions matter. Make sure to dress professionally for your in-person interview to convey that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Exchequer Technical Officer in Manchester
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with SAP, S4Hana, Excel, and Outlook in your application. We want to see how your technical know-how can help us deliver top-notch service!
Tailor Your Supporting Statement:When writing your supporting statement, directly address the criteria listed in the role profile. This is your chance to shine, so let us know how you meet each requirement!
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for compassionate individuals, so a friendly tone can go a long way!
Apply Through Our Website:Remember to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Old Moat
✨Know Your Stuff
Make sure you brush up on your knowledge of SAP, S4Hana, Excel, and Outlook. Be ready to discuss how you've used these tools in previous roles, especially in relation to payments and customer service.
✨Show Your Customer Focus
This role is all about providing high-quality service to stakeholders. Prepare examples of how you've delivered excellent customer service in the past, and be ready to explain how you would approach similar situations in this role.
✨Understand the Council's Goals
Familiarise yourself with Manchester City Council's corporate aims and objectives. Think about how your skills and experience can help achieve these goals, and be prepared to discuss this during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your interest in the role and helps you understand how you can contribute to the team and the wider council objectives.
