At a Glance
- Tasks: Provide early support to tenants and landlords, resolving housing issues quickly.
- Company: Join a dedicated team focused on renters' rights in Manchester.
- Benefits: Generous holiday allowance, pension scheme, and opportunities for personal growth.
- Other info: Inclusive workplace welcoming diverse backgrounds and offering flexible work options.
- Why this job: Make a real difference by preventing homelessness and supporting your community.
- Qualifications: Strong communication and problem-solving skills; experience in housing or customer service preferred.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
This role sits at the front end of Manchester’s Renters’ Rights Advice service, providing early, practical support so situations can be addressed quickly and fairly. It is a fast‑paced, hands‑on role where no two days look the same. You’ll deal with a range of enquiries, supporting tenants at risk of losing their home and working with landlords and agents to resolve issues early. The focus is on early intervention, problem‑solving and preventing issues from escalating into homelessness or more complex disputes. You will identify housing risks early, provide clear advice, and help stabilise situations before they escalate. By stepping in at the right time, you’ll help prevent avoidable homelessness, support better outcomes across the private rented sector, and reduce pressure on statutory services.
Key Responsibilities
- Early intervention and problem solving for tenants, landlords, and agents.
- Assessment of housing risk and determination of appropriate next steps.
- Provision of clear, practical advice to stabilise situations before they become severe.
- Collaboration with partner services to support the wider homelessness system.
Candidate Requirements
Essential
- Strong communication skills to explain information clearly and support people in sensitive or challenging situations.
- Good problem‑solving and decision‑making skills to assess housing risk and identify appropriate next steps.
- Analytical skills to gather and use information from different sources to inform decisions.
- Ability to plan and organise work effectively, managing competing priorities and working at pace.
- Confidence using ICT systems and maintaining accurate records.
- Experience working in housing, homelessness, advice or a similar customer‑focused environment.
- Ability to apply guidance or legislation in a practical, real‑world way.
Desirable
- Experience working in the private rented sector, with tenants, landlords or letting agents.
- Knowledge of housing legislation, including the Renters’ Rights Act.
- Experience of early intervention, crisis response or stabilising urgent situations.
- Experience working across services or with partner organisations.
Benefits
- Generous holiday allowance: up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of local government service. Additional leave can be purchased.
- Enrolment in the UK’s largest local government pension scheme, with life cover of three‑times your salary as a lump sum.
- Enhanced parental and carers leave.
- Access to a range of discounts including shopping, holidays, phone contracts, cycle‑to‑work scheme, free flu jabs and eye tests.
- Opportunities for learning and growth: workshops, training, apprenticeships, and qualifications.
- Good Employment Charter membership: secure, flexible work, fairness, annual pay review, and support from trade unions.
- Up to three days of pro‑rata paid volunteering leave.
Equality, Diversity & Inclusion
We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian and Minority Ethnic communities, disabled people and young people. We guarantee assessments for applicants who meet the minimum shortlisting requirement and identify with at least one of the following: Armed Forces members or veterans, current or former care leavers, and those with a disability or long‑term condition. We are a Disability Confident Employer and offer workplace adjustments, specialist support networks and a commitment to accessibility.
Early Resolution Officer in Manchester employer: Old Moat
As an Early Resolution Officer with our Renters’ Rights Advice service in Manchester, you will be part of a dynamic team dedicated to making a real difference in the lives of tenants and landlords alike. We offer a supportive work culture that prioritises employee well-being, with generous holiday allowances, access to professional development opportunities, and a commitment to equality and diversity. Join us to engage in meaningful work that not only stabilises housing situations but also contributes to the broader community, all while enjoying the benefits of local government employment.
StudySmarter Expert Advice🤫
We think this is how you could land Early Resolution Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with organisations that focus on renters' rights. You never know who might have a lead on a job or can offer you some insider advice.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you've helped someone resolve an issue. Be ready to share these examples during interviews to show how you can handle the fast-paced nature of the role.
✨Tip Number 3
Get familiar with housing legislation! Brush up on the Renters’ Rights Act and other relevant laws. This knowledge will not only boost your confidence but also impress potential employers when you demonstrate your understanding of the legal landscape.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly. It shows you're keen and helps us keep track of all applicants easily. Plus, you'll be one step closer to making a difference in the lives of tenants!
We think you need these skills to ace Early Resolution Officer in Manchester
Some tips for your application 🫡
Show Your Communication Skills:In your application, make sure to highlight your strong communication skills. We want to see how you can explain complex information clearly and support people in sensitive situations, just like you'll be doing in the role.
Demonstrate Problem-Solving Abilities:We’re looking for candidates who can think on their feet! Share examples of how you've assessed risks and made decisions in challenging situations. This will show us that you can handle the fast-paced nature of the job.
Be Organised and Efficient:Since this role involves managing competing priorities, it’s important to showcase your planning and organisational skills. Let us know how you keep track of tasks and ensure everything runs smoothly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Old Moat
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Early Resolution Officer role. Understand the importance of early intervention and how it can prevent homelessness. Brush up on housing legislation, especially the Renters’ Rights Act, so you can speak confidently about how it applies in real-world scenarios.
✨Showcase Your Communication Skills
Since strong communication is essential for this role, prepare to demonstrate your ability to explain complex information clearly. Think of examples where you've successfully supported someone in a sensitive situation, and be ready to share those stories during the interview.
✨Problem-Solving Mindset
Be prepared to discuss your problem-solving skills. Think of specific instances where you've assessed a risk and taken appropriate action. This could involve working with tenants, landlords, or agents. Highlight your analytical skills and how you've used them to inform decisions in past roles.
✨Organise and Prioritise
This role requires effective planning and organisation, especially in a fast-paced environment. Prepare to talk about how you manage competing priorities and ensure that urgent matters are addressed promptly. Share examples of how you've successfully juggled multiple tasks while maintaining accuracy and attention to detail.
