At a Glance
- Tasks: Help customers solve problems via phone, email, and face-to-face interactions.
- Company: Join Manchester City Council and make a difference in a vibrant community.
- Benefits: Enjoy generous holiday allowance, pension scheme, and discounts on various services.
- Other info: Flexible work options and opportunities for personal growth await you.
- Why this job: Be a key voice for residents and contribute to a fairer, greener city.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 28000 € per year.
About The Role
Working hours and contract type:
- 5 × 35 hours per week (permanent)
- 1 × 20 hours per week (temporary – 12 months)
Additional Information: Please clearly state in your personal statement whether you are applying for the full‑time or part‑time role.
Closing Date: 13 April 2026 Closing time: 11.59pm
Interview Method: Face to Face
Legal Right to Work: Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.
This role is subject to 2 References – where possible we require 3 years' history.
We’re looking for enthusiastic, people-focused individuals who are passionate about helping residents, enjoy problem solving, and thrive in a busy customer service environment. This is an office-based role, working Monday to Friday.
Your responsibilities will include:
- Helping customers via telephone, email and face‑to‑face
- Solving problems and answering queries
- Recording and managing incoming enquiries
- Signposting customers to appropriate specialist teams when required
- Providing high quality customer service at all times
About the Candidate
We believe you will excel in this role if you can demonstrate:
- A strong standard of written English
- Excellent communication skills and the ability to build rapport
- An understanding of the cultural and social needs of diverse communities
- Self‑motivation and strong time management skills
- Experience engaging with the public, either by phone or face‑to‑face
- Good working knowledge of Microsoft Office, particularly Excel
- The ability to follow processes accurately and fairly
Previous experience in a Contact Centre environment is preferred but not essential.
How to apply
Please apply using the online application form, and upload the following:
- An anonymised CV – please ensure your CV does not include personal identifying details, including in the name of the document
- A personal statement (750–1000 words) covering the following areas:
- Your Customer Service Experience
- Your Communication Skills
- Your Resilience in Difficult Situations
- Your Motivation for Applying for the Role
Use these as section headings and provide clear, real examples that demonstrate your strengths. You will also need to show how you meet the essential criteria outlined in the person specification.
About Us
We’re the local council for one of the UK’s most vibrant and diverse cities. Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.
Benefits we offer:
- Generous holiday allowance – enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
- A buzzing pension – you’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
- Enhanced parental and carers leave – take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your newborn or support your family during critical life events.
- Brilliant perks – access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
- Learn and grow – we are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications.
- A Good Employment Charter member – we are committed to offering secure, flexible work and embedding fairness into everything we do.
- Up to 3 days volunteering leave – give back to the community with three days pro‑rate of paid volunteering leave, in addition to existing benefits.
Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
Interview Adjustments – let us know if you need any adjustments to demonstrate your suitability during the interview.
Guaranteed Assessment Scheme
We guarantee assessments for applicants who meet the recruiting panel's minimum shortlisting requirement for the role and identify with at least one of the criteria below:
- Members of the Armed Forces members or veterans
- Current or former care leavers
- Have a disability or long‑term condition
When You Join Us
We’re a Disability Confident Employer, offering:
- A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
- Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
- A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability‑friendly.
For more information about the role or any adjustments, email jobs@manchester.gov.uk.
What we will need from you if you're successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy.
Pre‑Employment Checks
If you are successful in securing a position with us, the pre‑employment checks required will depend on the role you’ve applied for. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.
Other relevant information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
Customer Service Centre Advisor in Manchester employer: Old Moat
At Manchester City Council, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and community engagement. With generous benefits such as up to 31 days of annual leave, a robust pension scheme, and extensive learning opportunities, we are dedicated to fostering employee growth and well-being. Join us in making a meaningful impact in one of the UK's most dynamic cities, where your contributions will help shape a fairer and healthier future for all residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Advisor in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Manchester City Council. Understand their values and how they align with your own. This will help you show that you're not just another candidate, but someone who genuinely cares about contributing to the community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and problem-solving abilities, as these are key for the role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Even though it’s an office-based role, first impressions matter. Wear something smart and professional to show that you take the opportunity seriously. It’ll boost your confidence too!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Centre Advisor in Manchester
Some tips for your application 🫡
Be Clear About Your Role Preference:When you’re writing your personal statement, make sure to clearly state whether you’re applying for the full-time or part-time role. This helps us understand your availability right from the start!
Show Off Your Customer Service Skills:In your personal statement, use the section headings provided to highlight your customer service experience. Share real examples that showcase how you’ve helped others and solved problems in a busy environment.
Keep It Real and Personal:While AI can be a handy tool, remember to keep your application genuine. All examples should come from your own experiences. We want to hear your unique voice and what makes you passionate about this role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly and can get back to you as soon as possible.
How to prepare for a job interview at Old Moat
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Centre Advisor. Familiarise yourself with the key tasks like helping customers via phone and email, solving problems, and providing high-quality service. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that highlight your ability to build rapport and engage with diverse communities. Think of specific situations where you successfully resolved customer queries or handled difficult conversations, and be ready to share these during the interview.
✨Demonstrate Problem-Solving Abilities
The job requires someone who enjoys problem-solving in a busy environment. Prepare to discuss instances where you’ve effectively tackled challenges or provided solutions under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Be Honest and Authentic
Remember, honesty is key! If you're using AI tools to assist with your application, ensure that all examples are genuine and reflect your own experiences. The interviewers will appreciate your authenticity, and it will help you stand out as a candidate who values integrity.
