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- Tasks: Lead business support initiatives and drive continuous improvement in a dynamic environment.
- Company: Join Manchester City Council’s Legal Services, a vibrant and diverse workplace.
- Benefits: Generous holiday allowance, competitive salary, and professional development opportunities.
- Why this job: Make a real impact while gaining valuable skills through a Level 4 Business Analyst Apprenticeship.
- Qualifications: GCSE Maths and English Grade 4/C; experience with legal case management systems preferred.
- Other info: Collaborative team culture focused on innovation and community impact.
The predicted salary is between 800 - 980 £ per month.
Working hours: 35 hours per week
Contract Type: Full time, Permanent
Closing Date: 11:59 pm, 4 February 2026
This role is subject to:
- 2 References - where possible we require 3 years' history.
- Qualification - Maths and English GCSE Grade 4/C
This role is a higher-level apprenticeship and as such, the successful applicant will be required to undertake a course of study leading to a Level 4 Business Analyst. This qualification will take 18 months.
Join Manchester City Council’s Legal Services and help us deliver high‑quality, customer‑focused business support across a large, ambitious shared legal service. You will lead business support initiatives, drive continuous improvement and play a key role in enabling excellent service delivery for residents and partners.
Legal Services sits within the City Solicitor’s Division alongside Registrars and Coroners, Communications, Electoral Services, and the Civic & Ceremonial Team. We underpin the Council’s legal, democratic and statutory functions and are the largest shared legal service in the country, providing value‑for‑money legal services to Manchester and Salford City Councils, and to Rochdale Borough Council for Children and Adults services, as well as a number of external clients.
Our Central Business Support Team provides high‑quality administrative support to the Legal Services groups and works collaboratively to enhance the role of business support across the Council.
We welcome applicants who have previously attended further education and encourage you to apply to gain new skills to specialise in a different area. This is a fantastic opportunity to broaden your horizons! However, it is important to highlight, due to the Department of Education’s funding rules for Apprenticeships, you would be ineligible to apply for this apprenticeship role if you currently have a qualification at Level 4 or above in Business Analyst Apprenticeship or similar field. Any offer of employment may be withdrawn if it is found that your prior qualifications conflict with the apprenticeship framework.
You are an organised, collaborative and analytical business support professional who can balance priorities in a fast‑moving environment and inspire confidence in colleagues and stakeholders. You will bring:
- Experience of working with a legal case management system as an administrator.
- Clear, concise communication that promotes understanding and positive relationships.
- Strong analytical skills with the ability to assimilate information from multiple sources and present insights using simple statistics, tables and charts.
- Excellent planning and organising capabilities to sequence multiple tasks effectively.
- Proven administrative skills, including arranging and servicing complex meetings, note‑taking and producing accurate minutes.
Essential Requirements:
- Commitment to undertake and successfully complete a Level 4 Business Analyst Apprenticeship (18 months).
- Hold Maths and English GCSE at Grade 4/C.
- Accurate keyboard skills and competent use of Microsoft Word and Excel.
- Administrator‑level experience of a legal case management system, including running reports.
- Proven administrative skills, including arranging and servicing complex meetings, note‑taking and producing accurate minutes.
We’re the local council for one of the UK’s most vibrant and diverse cities. Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.
Our vision for Manchester is a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:
- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester
Generous holiday allowance - Enjoy up to 26 days annual leave per year plus
Business Support Lead Level 2 Apprentice in Manchester employer: Old Moat
Contact Detail:
Old Moat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Lead Level 2 Apprentice in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Manchester City Council on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Business Support Lead Level 2 Apprentice role.
✨Tip Number 2
Prepare for that interview! Research common questions for apprenticeships and practice your answers. Make sure you can highlight your organisational skills and experience with legal case management systems.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data in past roles. Bring examples of how you've presented insights using simple statistics, tables, or charts to make your case.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Manchester City Council.
We think you need these skills to ace Business Support Lead Level 2 Apprentice in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language that reflects your understanding of the role and the responsibilities involved. We appreciate a well-structured application that’s easy to read!
Show Your Passion: Let your enthusiasm for the role shine through! We love candidates who are excited about the opportunity to work with us and contribute to Manchester City Council’s mission. Share why this apprenticeship is important to you.
Proofread Before Submitting: Before hitting that submit button, take a moment to review your application. Typos and errors can distract from your message, so we recommend giving it a thorough check or asking someone else to read it over. A polished application speaks volumes!
How to prepare for a job interview at Old Moat
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Business Support Lead Level 2 Apprentice role. Familiarise yourself with the responsibilities and skills required, especially around administrative tasks and legal case management systems. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since clear communication is key in this role, prepare examples of how you've effectively communicated in past experiences. Think about times when you’ve had to explain complex information simply or resolve misunderstandings. This will demonstrate your ability to foster positive relationships with colleagues and stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your analytical and organisational skills. Practice responding to questions like, 'How would you handle multiple tasks with tight deadlines?' or 'Can you give an example of how you improved a process?' Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the Central Business Support Team's current projects or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position aligns with your career goals.
