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- Tasks: Provide software support and engage with stakeholders to enhance user experience.
- Company: Local government organisation in Manchester focused on community service.
- Benefits: Generous leave, robust pension plan, and training opportunities for growth.
- Why this job: Join a supportive team and make a difference in local governance.
- Qualifications: ITIL Foundation qualified with experience in ICT and software support.
- Other info: Legal right to work in the UK required; pre-employment checks apply.
The predicted salary is between 30000 - 42000 £ per year.
A local government organization in Manchester seeks an IT Support professional to deliver software support and communicate effectively with stakeholders. The ideal candidate is qualified to ITIL Foundation and has experience in ICT, supporting software platforms like MRI Revenues.
This role offers generous leave, a robust pension plan, and the opportunity for training and growth. Candidates must have the legal right to work in the UK and will partake in pre-employment checks.
Application Support Analyst - ITIL, Upgrades & CAB in Manchester employer: Old Moat
Contact Detail:
Old Moat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst - ITIL, Upgrades & CAB in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Application Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL principles and the specific software platforms mentioned in the job description. We recommend doing mock interviews with friends or using online resources to get comfortable with common questions.
✨Tip Number 3
Showcase your communication skills! Since this role involves liaising with stakeholders, practice explaining technical concepts in simple terms. We want to see how well you can connect with non-technical folks during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate candidates who are ready to grow and learn in their roles.
We think you need these skills to ace Application Support Analyst - ITIL, Upgrades & CAB in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with software support and ITIL qualifications. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background in ICT makes you a perfect fit. Remember, we love a personal touch!
Showcase Communication Skills: Since effective communication with stakeholders is key, include examples of how you've successfully interacted with users or clients in the past. We want to see that you can bridge the gap between tech and non-tech folks!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Old Moat
✨Know Your ITIL Basics
Make sure you brush up on your ITIL Foundation knowledge. Be ready to discuss how ITIL principles can be applied in real-world scenarios, especially in software support. This will show that you understand the framework and can effectively contribute to the organisation.
✨Familiarise Yourself with MRI Revenues
If you have experience with MRI Revenues or similar software platforms, be prepared to share specific examples of how you've supported them in the past. If you're not familiar, do some research beforehand so you can speak confidently about its functionalities and common issues.
✨Stakeholder Communication is Key
Since this role involves communicating with stakeholders, think of examples where you've successfully managed stakeholder expectations or resolved conflicts. Highlight your communication skills and how they can benefit the team and the organisation.
✨Show Enthusiasm for Growth and Training
This position offers opportunities for training and growth, so express your eagerness to learn and develop further. Share any relevant courses or certifications you’re interested in pursuing, and how they align with the organisation's goals.
