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For Companies At a Glance
- Tasks: Provide vital advice and support to individuals facing mental health challenges.
- Company: Join Manchester City Council, a vibrant and diverse local authority.
- Benefits: Generous holiday allowance, pension scheme, and professional development opportunities.
- Why this job: Make a real difference in people's lives while advocating for vulnerable citizens.
- Qualifications: Strong communication skills and knowledge of social security benefits required.
- Other info: Inclusive workplace with support for all backgrounds and flexible working options.
The predicted salary is between 28800 - 48000 £ per year.
About The Role
Working Hours: 35 Hours Per Week
Contract Type: Permanent, Full-time
Additional Payments: Essential Car User Allowance
Closing Date: 6 February 2026
Interview Method: Face to Face
Role Requirements
- This role is subject to specific pre-employment checks and legal requirements and is not eligible for sponsorship under the Skilled Worker route per Manchester City Council policy.
- Legal right to Work: In accordance with Home Office guidance, evidence of right to work in the UK must be provided before commencement of employment.
- BPSS (Baseline Personnel Security Standard) Clearance: The post is subject to BPSS checks. You will be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This involves verification of identity, nationality and immigration status, employment history (past 3 years) and basic criminal record check.
- DBS (Disclosure and Barring Service) clearance: This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard DBS check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice.
- Driving Licence: You must hold a full valid driving licence.
- Essential Car User: This post is designated Essential Car User; you must provide your own car for work use and will receive the Essential Car User Allowance.
Responsibilities
- Deliver accessible and appropriate advice services at outreach sessions and surgeries that meet the diverse needs of service users and comply with relevant quality assurance standards.
- Work alongside referrers from the Community Mental Health Teams and voluntary sector agencies.
- Conduct robust analysis of information, take instructions and commission medical evidence to support the service user’s case.
- Maintain statistical and confidential case records to document actions and interventions for continuity and progression of the case.
- Compose written submissions and effectively represent and advocate on behalf of service users in First Tier Tribunals and other settings.
- Provide high-quality technical support and consultancy service to a range of stakeholders.
About You
- Interpersonal and communication skills to persuade, advise and guide people.
- Confidence to advocate for vulnerable citizens in formal settings.
- Extensive knowledge of Acts of Parliament containing rules for social security benefits and administration, and related Regulations.
- Ability to keep abreast of case law from Upper Tribunal, Court of Appeal or the Supreme Court.
- Dual knowledge of Universal Credit and legacy benefits.
- Ability to take initiative and manage a high caseload with unanticipated problems.
- Sufficient resilience to cope with the mental and emotional demands of the role.
For an informal discussion about the role, please contact Nick Smith, Hiring Manager, on 07950 172722 and email nicholas.smith@manchester.gov.uk to arrange a suitable time.
About Us
We’re the local council for one of the UK’s most vibrant and diverse cities. Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Our vision, Our Manchester, guides everything we do and is supported by our behaviours.
- We take time to listen and understand
- We work together and trust each other
- We value differences and treat each other fairly
- We own it and are not afraid to try new things
- We’re proud and passionate about Manchester
Benefits we offer
- Generous holiday allowance: Up to 26 days annual leave plus bank holidays, rising to 31 days after five years. Option to purchase up to two additional weeks.
- Pension: Enrolment in the UK’s largest local government pension scheme, with life cover of three times salary as a lump sum.
- Enhanced parental and carers leave: Enhanced family leave options to support you and your family.
- Perks: Discounts on a range of products and services, including MCR+ discounts, cycle to work, free flu jabs and eye tests, and more.
- Learn and grow: Learning opportunities, workshops, training, apprenticeships and qualifications, starting with a comprehensive onboarding process.
- A Good Employment Charter member: Commitment to secure, flexible work and fairness; annual pay reviews and support for health and wellbeing.
- Volunteering leave: Up to 3 days pro-rated paid volunteering leave per year.
Creating an Inclusive Team at Manchester City Council
We welcome applications from all backgrounds, with particular encouragement for Black, Asian and Minority Ethnic communities, disabled people and young people.
Support During the Process
- Interview adjustments available on request.
- Accessible formats: ReciteMe tools available via the careers page.
Pre-Employment Checks
- Proof of Right to Work, References, Proof of Qualifications, DBS check, Driving Licence (if required), BPSS clearance may be required depending on the role.
For more information about the role, read the role profile attached. If you need adjustments, email jobs@manchester.gov.uk.
Use of Artificial Intelligence (AI)
AI can support applications, but all examples must be truthful and from your own experience. Plagiarism may lead to withdrawal of an application or disciplinary action for internal candidates.
Advice Worker (Mental Health) in Manchester employer: Old Moat
Contact Detail:
Old Moat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Worker (Mental Health) in Manchester
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your approach during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for advice workers. This will boost your confidence and help you articulate your thoughts clearly when it’s your turn in the hot seat.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of Manchester City Council on LinkedIn. They can provide insider tips and might even give you a heads-up about what the interviewers are really looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the vibrant community we serve.
We think you need these skills to ace Advice Worker (Mental Health) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Advice Worker. We want to see how you can deliver accessible advice services and advocate for vulnerable citizens.
Showcase Your Communication Skills: Since this role requires strong interpersonal skills, don’t shy away from sharing examples of how you've effectively communicated or persuaded others in the past. We love seeing real-life scenarios that demonstrate your abilities!
Be Honest About Your Experience: When discussing your knowledge of social security benefits and related regulations, be truthful about your experience. We appreciate authenticity and want to know what you genuinely bring to the table.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Old Moat
✨Know Your Stuff
Make sure you brush up on the relevant Acts of Parliament and regulations related to social security benefits. Being able to discuss these confidently will show that you're well-prepared and knowledgeable about the role.
✨Showcase Your Skills
Prepare examples that highlight your interpersonal and communication skills. Think of situations where you've successfully advocated for someone or provided guidance, as this is crucial for the Advice Worker position.
✨Be Ready for Real Scenarios
Expect to discuss how you would handle specific cases or challenges. Practise articulating your thought process and decision-making skills, especially in high-pressure situations, as this will demonstrate your resilience and initiative.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics. This not only shows your interest but also helps you gauge if the environment aligns with your values and work style.
